Client Liaison (Troy, MI)
Summary – The Client Liaison serves as the dedicated point of contact for Business Agents, Trustees, and Plan Managers, ensuring a streamlined, responsive, and high-touch service experience. This role provides personalized, proactive support, manages escalated issues, and coordinates across internal teams to deliver timely resolutions and maintain strong client relationships.
Essential Duties include but not limited to
- Act as the primary contact for Business Agents and Trustees on escalated member issues.
- Manage and resolve complex issues in collaboration with Benefit Specialists, Plan Managers, and other internal teams.
- Coordinate with the Programming team to address system issues and implement plan changes.
- Maintain open and consistent communication between all stakeholders.
- Ensure smooth execution of updates, rollouts, and enhancements, keeping all BeneSys departments informed of important plan changes and procedural updates.
- Establish and manage a dedicated Trustee/Business Agent hotline for MRCC-related inquiries.
- Provide timely updates on progress, changes, and escalations to clients.
- Process mail, checks, and invoices.
- Regular and predictable attendance is an essential function of this job.
Required Experience and Qualifications
- Strong communication and interpersonal skills with the ability to build trust and maintain professional relationships.
- Proven ability to manage and resolve complex issues effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively across multiple teams and departments.
- Proficiency in problem-solving and conflict resolution.
- Expert in healthcare terminology and insurance policies
- A passion for advocating for others and making a difference.
Preferred Qualifications and Experience:
- Experience in client services or liaison roles within healthcare, benefits administration, or related industries.
- Familiarity with union environments and benefit plan structures.
- Technical aptitude for understanding system processes and coordinating updates.
Impact: The Client Liaison role simplifies communication for Trustees and Business Agents, reduces resolution times, and ensures clarity and continuity across all interactions. This position is critical to delivering high-quality client experience and maintaining strong partnerships.
Work Environment - Fast paced environment. Must be able to work independently as well as in a team. Must be able to multi-task and be detail oriented.
Work Schedule - Full time. Monday – Friday, 7:30am - 4:30pm. Required in office (no at home days). Occasional travel may be required.
Competitive Benefits and Compensation Package
- 12 paid holidays
- Paid Time Off (PTO)
- Pro-rated during first year of employment
- 15 days of PTO provided in the next calendar year!
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
Pay - The salary range for this position is $45,000 - $55,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
- Collaboration: working together across 31 locations to achieve the best for the company and our clients
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
