Rule of Thirds is a Japanese izakaya and event venue located in Greenpoint, Brooklyn opened by Sunday Hospitality Group. We are looking for a talented, passionate individual to join our management team! The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, maintaining operational excellence within the establishment, and driving the overall success of the operation.
Key Responsibilities:
Staff Management
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Conduct regular performance evaluations and provide ongoing coaching and feedback.
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Foster a positive, team-oriented work environment and address any staff issues promptly.
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Retain talent by inspiring, teaching, and embracing a culture of development.
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Hold all employees accountable to our cultural values, goals, and standards.
Training and Education
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Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge
- Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service.
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Ensure that training standards are consistently followed.
Operations and Service
- Devise and communicate daily floor plan and pre-shift notes to FOH staff.
- Verify that all necessary tools for service are in place, and staffing levels and hours are correct.
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Maintain service standards and monitor F&B knowledge for the FOH staff.
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Ensure that all steps of service are followed and side work duties are completed.
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Check that the reservations book is manageable and correctly plotted.
- Assist in and ensure that the restaurant is cleaned and opened/closed properly.
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Be present and available to step in as needed to assist service staff.
Guest Engagement
- Ensure all guests receive exceptional service and have a positive experience.
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Consistently look for opportunities to provide memorable moments of hospitality for our guests
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Perform table touches at every service to ensure guest satisfaction and cultivate regulars
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Address and resolve guest complaints and issues in a professional and timely manner.
Communication
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Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.
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Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.
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Connect and build trust with the service staff, providing daily coaching and feedback for development
- Propose solutions to staff concerns and ensure effective communication across all teams.
Qualifications
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Minimum of 2 years experience in a management position overseeing a full-service restaurant
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Proven track record of leading high-caliber, upscale service
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Strong knowledge of industry service protocols and hospitality standards
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A self-driven, results-oriented, and proactive attitude
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Strong sense of initiative, including anticipating guest or operational needs
- Ability to effectively train, coach, evaluate, and discipline direct reports
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Ability to effectively solve and deal with a variety of changing situations under stress
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Proficiency in POS systems
- Proficiency in reservation systems
- NYC Food Handlers Certification
- Ability to work flexible hours, including nights, weekends, and holidays.
Benefits
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Potential quarterly bonuses
- Health, dental, and vision insurance
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Paid time off
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401k
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Opportunities for career advancement
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Dining discounts
- Commuter benefits
More detail about Rule of Thirds part of Sunday Hospitality
