Position Overview
The Default Resolution Manager will be responsible for managing a portfolio of delinquent and defaulted merchant cash advance accounts. This individual will work directly with business owners, guarantors, attorneys, and internal departments to resolve outstanding balances through payment arrangements, settlements, restructures, and legal escalation when necessary.
This is a high-impact role for a results-driven professional who thrives in a fast-paced environment and is comfortable handling difficult conversations while protecting company assets.
Responsibilities
- Manage and resolve delinquent and defaulted MCA accounts.
- Contact merchants and guarantors via phone, email, and text messaging.
- Negotiate payment plans, settlements, and workout agreements.
- Investigate account performance and identify recovery opportunities.
- Review bank statements and financial information to determine repayment capacity.
- Coordinate with legal counsel regarding litigation, judgments, and enforcement actions.
- Maintain accurate CRM records and detailed account notes.
- Monitor ACH returns, NSF activity, stop payments, and banking changes.
- Work closely with underwriting, servicing, and executive management.
- Prepare weekly recovery reports and account status updates.
- Ensure compliance with all company policies and applicable regulations.
Join us as a Collections Specialist if you're eager to contribute your expertise in medical collections and financial management! We value energetic professionals who are committed to accuracy, transparency, and exceptional service. This paid position offers an exciting opportunity to develop your skills within a supportive environment dedicated to your growth.
Pay: $25.00 - $35.00 per hour
Work Location: In person
