Description:
Saucon Valley Country Club, a premier private club located in the heart of the Lehigh Valley, is seeking a friendly, professional, and service-oriented Front Desk Associate to join our team at the historic Weyhill Guest House. This beautiful and tranquil inn offers a unique guest experience on the grounds of one of America’s most prestigious country clubs.
Hours:
Overnight Shift 10:30 p.m. - 6:30 a.m.
Hourly Rate: $16 -$18
Seasonal Position: Starting from mid-April to November
Position Overview:
As a Front Desk Associate, you will be the first point of contact for our members and guests, providing warm hospitality and seamless service during check-in, check-out, and throughout their stay. This role requires excellent communication skills, attention to detail, and a genuine desire to exceed expectations.
Key Responsibilities:
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Practice TMS – “Total Member Satisfaction” in all interactions
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Respond promptly to guest needs or overnight requests
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Maintain a quiet and welcoming overnight environment
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Provide assistance to late-arriving guests
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Conduct a full property patrol every two hours
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Monitor common areas and outdoor spaces
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Identify and report any safety concerns, maintenance issues and guest services issues to management
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Set up buffet display for breakfast service
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Ensure breakfast area is clean, organized, and ready for guests
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Maintain detailed overnight communication notes
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Complete and email the daily communication report before the end of shift
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Complete additional projects assigned by management to improve the overall guest experience
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During quieter overnight hours, attendants ensure the Guest House remains immaculate and well organized:
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Clean and restock all common area bathrooms
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Restock the honor bar and update inventory sheets
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Collect and return glassware, plates, and utensils
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Empty trash and remove used items from common spaces
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Clean ashtrays and tidy outdoor patios
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Ensure linen storage areas remain organized
Join our team and help create memorable experiences for our members and their guests in one of Pennsylvania’s most iconic country club settings.
Requirements:
Qualifications:
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Previous experience in hospitality or customer service preferred
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Strong interpersonal and problem-solving skills
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Availability to work weekends, and holidays
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A positive attitude and team-oriented mindset
Physical Requirements
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Ability to stand and walk for extended periods
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Lift up to 50 pounds
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Climb stairs
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Work in varying environmental conditions
Saucon Valley Country Club believes in a diverse workforce and is proud to be an equal opportunity employer. We strive to create a workplace where all employees feel valued and respected.
