Position Summary: The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential in creating a welcoming and efficient front office experience, ensuring all guests feel valued and well-assisted.
Qualifications:
. High school diploma or equivalent; additional education in hospitality is a plus.
. Previous experience in customer service or front desk role preferred.
. Proficiency in using computers and reservation systems (e.g., Opera, HotSos).
. Excellent communication and interpersonal skills.
. Strong organizational and multitasking abilities.
. Professional appearance and demeanor.
. Ability to stand for extended periods and work flexible shifts, including nights, weekends, and holidays.
Pay Range: $29.9505 - $40.9341
Requirements:
Key Responsibilities:
. Greet and welcome guests in a friendly and professional manner.
. Perform check-in and check-out procedures efficiently and accurately.
. Manage room reservations, cancellations, and modifications using property management systems.
. Answer phone calls, respond to emails, and handle guest inquiries or concerns promptly.
. Process payments and maintain accurate billing records.
. Coordinate with housekeeping and maintenance teams to fulfill guest requests.
. Maintain a clean, organized, and presentable front desk area.
. Provide information about hotel services, local attractions, and transportation options.
. Follow all safety, security, and company policies and procedures.
