PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.
The Clinical Manager at PAX Health is responsible for overseeing day-to-day clinical and operational functions across multiple states to ensure high-quality, efficient, and compliant service delivery.
This role provides leadership and support to Advanced Practice Nurses (APNs) and clinical staff, while managing operational workflows including payroll coordination, PTO oversight, onboarding, training, recruitment, and performance management.
The Clinical Manager partners closely with Clinical and Operational Leadership to monitor multi-state KPIs, address clinical and operational challenges, support crisis management efforts, and implement process improvements that enhance patient care, staff support, and overall program performance. The Clinical Manager may also provide direct clinical services as determined by leadership and organizational needs.
On-site as business needs require, may be asked to report to any of the Company’s locations.
Responsibilities:
- Oversees day-to-day clinical and operational functions across multiple programs and states.
- Maintains a caseload of approximately 24 clients while balancing leadership responsibilities.
- Monitors, analyzes, and reports on departmental, clinical, operational, and multi-state KPIs, productivity standards, and service delivery metrics.
- Provides leadership, guidance, mentorship, and ongoing support to APNs and clinical staff to ensure quality care, consistency, and professional growth.
- Directly supervises Team Leads, who report to the Clinical Manager, and supports overall staff performance management.
- Assists with crisis management, escalations, and clinical problem-solving to support patients, providers, and staff.
- Ensures quality of care and documentation through the implementation and maintenance of quality assurance initiatives.
- Identifies operational and clinical improvement opportunities and supports the development and implementation of new workflows, programs, and initiatives.
- Facilitates continuity of care through effective collaboration and communication among clinical, operational, and administrative teams.
- Partners with the Practice Manager and administrative leadership to address patient complaints, concerns, and service recovery efforts.
- Manages onboarding, training, and ongoing staff development to support successful integration and performance.
- Participates in interviewing, hiring, and staff selection processes in collaboration with leadership and People & Culture.
- Provides coaching, mentorship, performance feedback, and employment recommendations to support staff development and accountability.
- Oversees operational functions including payroll, PTO management, scheduling oversight, staffing support, and workforce planning.
- Ensures compliance with agency policies, regulatory requirements, documentation standards, and applicable State Mental Health Codes.
- Participates in agency committees, leadership meetings, and cross-functional initiatives as needed.
- Assumes additional responsibilities as assigned by leadership.
- Abide by PAX Health code of ethics and model values
- Other duties as needed within the scope of the role.
Requirements:
- Master’s degree in Nursing, Psychiatric Nursing, or a related mental health discipline required; active Advanced Practice Nurse (APN/PMHNP) licensure required. Multi-state licensure preferred.
- Minimum of 3 years of clinical leadership, supervisory, or management experience within behavioral health, psychiatric services, or healthcare operations preferred.
- Demonstrated clinical proficiency in crisis intervention, psychiatric assessment, and supporting individuals experiencing acute mental health distress.
- Strong leadership skills with experience supervising, mentoring, and supporting clinical and/or operational staff.
- Experience overseeing multi-site or multi-state clinical operations preferred.
- Strong understanding of operational workflows including scheduling, payroll coordination, onboarding, and staff management.
- Ability to analyze KPIs, operational trends, and performance metrics to support organizational goals and decision-making.
- Excellent organizational, communication, and problem-solving skills.
- Ability to function effectively within a fast-paced, collaborative behavioral health environment.
- Knowledge of healthcare systems, community resources, compliance standards, and regulatory requirements.
- Flexibility with scheduling and ability to support operational needs as required.
- Commitment to maintaining professional ethics, confidentiality, and compliance standards.
Job Type: Full-time
Pay: From $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Remote
