Reports To: Manager of Field Operations / Manager of Transit Center Operations
Compensation: $28.81 per hour
Hours: Thursday- Sunday 2:30 pm-12:30 am in the Transit Center
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Make an Impact at RTS
At RTS, we connect our community to the people, places, and opportunities that matter most.
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Why Join RTS?
Staying Healthy
Medical, Dental & Vision Insurance
Flexible Spending Account (FSA)
Feeling Secure
Pension Plan
NYS Deferred Compensation Plan
Life, Disability & Supplemental Insurance
Work-Life Balance
Paid Time Off
Paid Holidays
Employee Assistance Program
Wellness Programs
Employee Discounts
Public Service Loan Forgiveness (PSLF)
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About the Role
The Road Supervisor is a first-line, safety-sensitive leader responsible for supporting the safe, reliable, and efficient operation of RTS transit services.
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What You'll Do
Supervise daily transit operations.
Respond to accidents, incidents, and emergencies.
Investigate customer complaints and operational issues.
Monitor hazards and establish detours.
Coach and support Bus Operators.
Coordinate Transit Center operations.
Prepare reports and documentation.
Perform other duties as assigned.
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What We're Looking For
Required Qualifications
High school diploma or equivalent.
Leadership/supervisory experience.
Ability to obtain Class B CDL.
Pass DOT/FTA testing.
Preferred Qualifications
Transit supervisory experience.
Investigation experience.
Knowledge of transit operations.
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Knowledge, Skills & Abilities
Leadership
Communication
Decision-making
Customer service
Organization
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Tasks involve the intermittent performance of physically demanding work, typically involving some combination of bending, kneeling, squatting, reaching, climbing (stairs), twisting (arm/back) and/or rotating (arm). May also involve lifting (up to 10 pounds), carrying (up to 10 pounds), pushing and/or pulling (up to 150 pounds) materials and/or equipment. Job involves sitting for extended periods of time; up to eight hours per day.
Ninety-five percent of time is spent inside and 5% of time is spent outside, exposing employee to natural environmental conditions. Employee is exposed to fumes, noise (bus), vibration (seat), hazards, and motorized vehicles.
Bus Operators must be able to maintain composure and professionalism while interacting with a diverse population of passengers, including in situations that may involve conflict, stressful conditions, or challenging customer interactions.
Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
