You will be the communication bridge between our consultants and designers, helping to create outstanding work and enabling a great customer experience.
You will play a crucial role in a unique and fast-paced design environment, and your efforts will directly contribute to the efficiency and success of our design workflow.
The definition of "teamwork" is a complex yet stimulating combination between side-by-side and virtual collaboration; ownership and commitment are paramount to be successful in the role. You will be working very closely with our designers and consultants.
Your typical responsibilities will include: managing the design request queue, understanding design and deadline requirements, and routing requests to the correct teams; you will be the face of our business, contacting our consultants for clarifications, negotiating scope and deadlines, and ensuring they are informed of any delays or challenges; you will improve the consultant experience by providing excellent customer service, clarifying unclear instructions, and understanding their expectations in terms of design requirements and scope; and you will need to be comfortable with change and ambiguity, adapting to continuous changes in the team and business objectives.
Your work has a great impact on our team’s overall performance. By ensuring clear communication and smooth workflow, you enable the team to deliver high-quality design work efficiently. Your service orientation and ability to manage expectations will foster strong relationships with our consultants and contribute to a positive and productive work environment.
