POSITION: Assistant Executive Housekeeper
DEPARTMENT: Housekeeping
SUPERVISOR: Executive Housekeeper/Assistant General Manager/General Manager
POSITION OVERVIEW: The Assistant Executive Housekeeper supervises and coordinates activities of room attendants, house attendants, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all housekeeping and laundry functions. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. You should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments. Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness. This industry functions seven (7) days a week, twenty-four (24) hours a day.
JOB RESPONSIBILITIES:
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Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of the company’s management.
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Train, supervise, counsel, schedule and evaluate staff.
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Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
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Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
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Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
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Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
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Prepares and distributes the Room assignment sheet and floor keys to room boys.
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Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
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Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedules for cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
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Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
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Schedules cleaning of all meeting rooms after a completed function.
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Schedules deep cleaning of all meeting rooms on a periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
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Inventories cleaning supplies & linen stock to ensure adequate supplies.
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Investigates concerns regarding housekeeping service and equipment and takes corrective action.
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Provides support to the Executive Housekeeper in all areas of housekeeping operation, such as staff training, coaching, counseling and enforces the hotel’s standard operating procedures.
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Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
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Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
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Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
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Rewards employees who use their empowerment to meet or exceed guest expectations.
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Print all housekeeping related reports and traces from PMS.
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Assists in controlling expenses by the housekeeping department.
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Confirm all housekeeping staff members have arrived or found substitutes for absent employees.
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Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
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Review outside laundry facility service to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
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Co-ordinate with vendors e.g.: Pest control, laundry services and other outsource services.
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Attend to any guest complaints and take service recovery measures if required.
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Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
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Submit requests for repair and periodic maintenance of cleaning equipment.
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Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
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Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.
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This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
EDUCATION & EXPERIENCE:
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High School Graduate or General Education Degree (GED): or Work Equivalent
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Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
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Good understanding of the English language and communication skills both written and verbal.
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Previous experience in similar job role, or minimum 2 years’ experience as assistant executive
housekeeper or supervisor
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Previous guest/customer relations training is preferred.
PHYSICAL REQUIREMENTS:
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Exert physical effort in lifting/transporting at least 25 pounds.
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Push/pull carts and other equipment up to 100 pounds.
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Endure various physical movements throughout the work areas.
- Work environment- front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
- Must be able to stand and exert well-paced mobility for lengthy periods of time.
