The Leasing Agent serves as the first point of contact for prospective residents and plays a key role in maintaining high occupancy levels at their assigned community. This position is responsible for marketing available units, guiding applicants through the leasing process, ensuring all documentation and compliance requirements are met, and supporting a positive living experience for current residents. The Leasing Agent fosters a welcoming and professional environment in the leasing office and works collaboratively with the property management team to meet leasing goals and uphold community standards.
Greet and qualify prospective residents, assess housing needs, and present available apartments professionally.
Ensure all leasing activities are conducted in compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other relevant laws.
Conduct eligibility verifications and income targeting in line with program/property requirements.
Complete leasing documents including applications, addenda, income certifications, leases, and resident communications.
Accurately enter and update applicant information in leasing software systems in a timely manner.
Maintain and update required reports on leasing activity; file all applicable paperwork accurately.
Support marketing efforts by organizing events, conducting outreach, and performing market surveys.
Assists with outreach marketing, ensuring compliance with state law and contribute ideas to Property Manager for marketing community and improving resident satisfaction; maintain awareness of local market conditions and trends.
Proficiency in leasing software and Microsoft Office suite.
Ability to prepare reports, review data, and utilize electronic documentation systems.
Customer Focus – Builds rapport quickly, listens to resident needs, and delivers prompt, courteous service.
Communication – Clearly articulates information verbally and in writing; adapts communication style for diverse audiences.
Attention to Detail – Completes leasing documentation accurately; maintains well-organized records.
Problem Solving – Identifies and resolves leasing-related issues; remains calm under pressure.
Compliance Knowledge – Applies knowledge of housing regulations and leasing policies.
Teamwork – Collaborates with site staff and contributes to a respectful, solutions-focused work environment.
