are Join our dynamic team as a Customer Service & Online Orders Associate, where your enthusiasm and communication skills will drive exceptional client experiences! In this role, you will be the friendly voice behind our customer support channels, managing online orders, assisting clients with inquiries, and ensuring smooth transactions. Your proactive approach and attention to detail will help foster loyalty and satisfaction across our diverse customer base.
Responsibilities
- Provide outstanding customer support via phone, email, and live chat, addressing inquiries promptly and professionally
- Assist customers with placing, tracking, and modifying online orders to ensure accuracy and satisfaction
- Handle outbound calling campaigns to follow up on orders or gather feedback for continuous improvement
- Process payments, cash handling, and refunds efficiently while adhering to company policies
- Utilize strong communication skills to resolve issues effectively and turn inquiries into sales opportunities
- Conduct data entry tasks with high accuracy to update customer profiles and order information in our database
Qualifications
- Must be bilingual in English and Spanish.
- Excellent customer service and communication skills.
- Friendly, positive, and professional attitude.
- Strong organizational and multitasking abilities.
- Previous restaurant or customer service experience is preferred but not required.
- Reliable, punctual, and able to work in a fast-paced environment.
- Available to work evenings, weekends, and holidays as needed.
How to Apply
Interested applicants must apply in person.
Visit us at:
El Pueblito Mexican Grill 2
1805 W. Howard St.
Evanston, IL 60202
Please stop by during business hours to complete an application and speak with a manager. We look forward to meeting you!
Pay: From $15.40 per hour
Work Location: In person
