Senior Representative, Human Resources Service Center

St. Louis Community College -
Bridgeton, MO

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Job Details

Full-time
$51,100 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Retirement plan

Qualifications

Research
High school diploma or GED

Full Job Description

Position Summary

The Senior HR Service Center Representative will provide excellent customer service to employees of the college regarding routine HR questions. Perform routine data entry including new hires, terminations, job changes, and personal data changes in the college HRIS system, Banner. Interpret and answer inquiries related to HR and maintain the centralized employee file system.

Primary Duties Performed

Act as the first point of contact for queries from managers and staff across the college and provides a comprehensive administrative support service to the human resources team.
Provides guidance and training to employees, supervisors, and administrative assistants on HR processes and procedures related to electronic personnel action forms (ePAFs) used to enter or correct data in the HR system.
Ensure data accuracy and maintain a high level of data integrity in HR databases.
Stays abreast of changes to Board Policy and Administrative Procedure. May make recommendations for policy changes based on trends identified by the HR Service Center.
Support projects undertaken within the human resources department. Projects include annual open enrollment, annual performance process, etc.
Deliver high quality and responsive HR Service. Research, investigate and triage customer questions if needed. Actively engage in the continuous improvement of all HR services.
Accurately and timely completion of board agenda documents related to HR actions.
Process complex data changes in the HR systems related to employee data.
Enter worker’s compensation claims into database.
Complete various requests from employees, such as Public Service Loan Forgiveness and employment verifications.
Review and complete audit reports to ensure data integrity within the HR systems.
Demonstrate attention to detail, professional attitude, and ability to maintain confidentiality.
Performs other duties as assigned.

Qualifications/Experience

High School Diploma or GED with at least five (5) years of customer service experience.
Associate’s Degree preferred.
Previous Human Resources experience preferred.

Working Conditions

Generally, works in an office and campus environment.

Physical Requirements:

Negligible

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Position Summary

Primary Duties Performed

Qualifications/Experience

Working Conditions

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