Job Summary
We are seeking an energetic and detail-oriented Assistant Store Manager - Rental Manager to join our dynamic team. In this pivotal role, you will oversee daily store operations with a focus on rental and repair services, ensuring exceptional customer experiences while managing inventory, sales, and team performance. Your leadership will drive store success through effective management, strategic planning, and fostering a positive environment that motivates staff and delights customers. This position offers an exciting opportunity to develop your management skills within a fast-paced retail setting, with a strong emphasis on rental operations and customer service excellence.
Responsibilities
- Embody the Burney Hardware culture of serving our community and supporting one another.
- Have a great attitude! Always maintain professionalism and courtesy.
- Provide friendly, knowledgeable, and solution-oriented service to all team members, customers, and vendors.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems with add on sales when appropriate.
- Treat all team members, vendors, and customers with courtesy and respect.
- Assist and support the General Manager in all aspects of store operations and in supporting and executing priority tasks.
- Perform all tasks related to operation of Annex building including leading and supervising shop and rental employees, working rental contracts, and repair estimates and service orders.
- Assist Store Manager and Office Manager with administrative tasks. These can include: order stock, record keeping, running and analyzing reports, payroll, scheduling, register balancing, and deposits, etc.
- Serve as a leader within the store and to other team members by modeling company values, supporting daily operations, and assisting with the training and development of new team members.
- Responsible for opening and closing the store as assigned; must be available to work evenings and some weekends and serve as the on-duty leader during those times
- Support the onboarding, training, and coaching of team members to reinforce operational standards and customer service expectations.
- Regularly walk the store and yard to find and address issues in order to ensure a clean, well-stocked and merchandised store for customers.
- Communicate effectively.
- Develop and maintain expert-level knowledge of the assigned department, including products, merchandising standards and customer needs.
- Ensure that all items in your assigned area are accurately labeled and located.
- Ensure incoming product is properly stocked and organized in its designated locations on truck days, with a primary focus on the assigned department.
- Actively cross-train in other departments and areas of the store, demonstrating a commitment to continuous learning.
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with loading products, answering inquiries, etc.
- Maintain a clean, organized, and well-merchandised assigned department, including re-stickering, fronting, dusting, sweeping, and general cleaning. Assist in other departments as needed, while always keeping customer service as the top priority.
- Recover department daily.
- Work with Department Leads and store management to maintain promotional and permanent displays.
- Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.
- Complete cycle counts as required.
- Update prices as assigned.
- Ensure backstock is worked and replenished to the sales floor as needed; maintain accurate awareness and organization of backstock areas.
- Assist in and manage the process of unloading freight and stocking shelves.
- Keep the entire sales floor clean and presentable.
- Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping.
- Maintain situational awareness regarding loss prevention. Assist in loss prevention efforts.
- Ensure a safe working environment. Follow proper lifting, equipment and PPE guidelines. Maintain situational awareness. Identify and report any safety issues or concerns to management.
- Uphold personal appearance standards per company policy.
- Follow all guidelines outlined in the Team Member Handbook.
- Perform other duties as assigned.
Requirements
- Proven experience in assistant management roles within retail or rental environments with supervisory responsibilities
- Strong knowledge of inventory management systems, POS (Point of Sale) technology, and retail math principles
- Excellent communication skills in multiple languages or bilingual abilities are highly desirable to serve diverse customer bases
- Demonstrated skills in negotiation, sales management, merchandising, and pricing strategies
- Ability to lead teams effectively through training & development initiatives while maintaining high standards of customer service
- Experience with payroll processing, bookkeeping, cash handling procedures, and administrative tasks required for smooth store operations
- Strong organizational skills with the ability to multitask efficiently in a fast-paced setting
Join us as an Assistant Store Manager - Rental Manager to inspire your team while delivering outstanding service that keeps customers coming back! We value energetic leaders who thrive on challenges and are passionate about creating memorable shopping experiences. This role is paid — offering you the chance to grow professionally while making a tangible impact every day.
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
