Sales Operations Manager
TimelyCare
TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.
The Role
TimelyCare is seeking a Sales Operations Manager to serve as a strategic partner to our GTM organization. This role will be responsible for driving data-informed decision-making across Sales, Customer Success, and broader revenue teams.
This is a high-impact role requiring a rare blend of technical execution, analytical rigor, and strategic autonomy. You will translate complex data into actionable insights, influence revenue outcomes, and help build the infrastructure needed to scale.
Location
This is a remote position. Reviewing candidates across the country.
What You’ll Do
What You Bring
Experience
5+ years in Sales Ops, RevOps, or GTM Analytics with a proven track record of supporting B2B SaaS Sales leadership as a strategic business partner
Demonstrates the “builder” autonomy needed to thrive in less-defined environments.
Strategic & Analytical Mindset
Ability to pull, analyze, and translate data into actionable insights, clear recommendations, and measurable business impact
Systems & Tools
Advanced Salesforce (reporting, dashboards, forecasting, data hygiene)
Strong Excel/Sheets (modeling, scenarios)
Experience with BI tools (Looker, Tableau, Power BI) preferred
Pipeline & Funnel Expertise
Deep understanding of full-funnel metrics (Lead > Closed Won), including conversion rates, pipeline velocity, time-in-stage, and rep performance drivers
Forecasting & Planning:
Owns forecasting models and supports GTM planning (pipeline, bookings, renewals)
Delivers accurate forecasts with strong variance analysis
Proactively identifies risks and opportunities in the forecast
Quota/territory planning experience a plus
Business Acumen
Reporting & Communication
Builds executive-facing dashboards and delivers clear, concise insights
Comfortable presenting in forecast calls, QBRs, and leadership reviews
Data & Process Ownership
Ensures CRM integrity, defines GTM KPIs, and improves funnel definitions, stage criteria, and data capture processes
Who You Are
Strategically Autonomous - You proactively identify problems, uncover root causes, and deliver solutions before they surface to leadership
Analytical & Detail-Oriented - You operate as a trusted source of truth for revenue performance, with a sharp eye for data accuracy and insights
Translator - You translate Sales leadership’s high-level business goals into technical workflows, data models, and actionable, executive-ready insights.
Builder - You thrive in fast-paced, less-defined environments and have a proven track record of building and refining GTM processes.
Trusted Operator - You bring consistency, rigor, and credibility to forecasting, pipeline, and performance reporting
Benefits + Perks
Paid Company Holidays + No work on your birthday!
Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
Variable bonus eligibility on a quarterly basis
Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
Company-paid group Life Insurance + Company-paid Short Term Disability
Concierge benefit support services
401(k) with employer match
Free access to TimelyCare virtual medical and mental health support
Mission-Driven Purpose with a Supportive Team Culture
The salary range for this opportunity is $110,000-$120,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.
TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
