Pomarico Financial, LLC – Westborough, MA
Schedule: Monday – Thursday, 9:00 AM – 3:00 PM (24 hours/week)
Compensation: $30 per hr.
Benefits: 2 weeks paid vacation
Work Location: In person
About Us
Pomarico Financial is an established insurance brokerage based in Westborough, MA, focused on delivering exceptional client service and building long-term relationships. We’re looking for someone upbeat, polished, and genuinely energized by connecting with people.
If you’re the kind of person who lights up a room, loves conversation, and has a warm, confident phone presence — we’d love to meet you.
What You’ll Do
This role is a blend of client interaction, customer service, and office coordination. A large portion of the position involves speaking with clients by phone, so strong communication skills and a friendly, professional voice are essential.
Responsibilities Include:
- Answering and assisting clients over the phone with professionalism and enthusiasm
- Welcoming clients to appointments in our Westborough office
- Supporting daily office operations and administrative tasks
- Preparing seminar and appointment materials
- Entering and maintaining client information in our system
- Assisting with projects, events, and team initiatives
- Helping create a positive, high-energy experience for every client interaction
We’re Looking For Someone Who:
- Naturally enjoys talking with and helping people
- Has an upbeat, outgoing, and professional personality
- Communicates clearly and confidently on the phone
- Is organized, dependable, and detail-oriented
- Thrives in a team environment
- Brings positive energy to the office every day
Qualifications
- Comfortable and confident using Mac computers/macOS, with strong typing accuracy and attention to detail
- Previous administrative, receptionist, or office support experience required (8+ years)
- Exceptional communication skills with a warm, professional, and polished phone presence
- Naturally personable and customer service-oriented; enjoys building positive relationships with clients
- Experience handling calls, scheduling, and front desk responsibilities in a professional environment
- Highly organized with strong time management skills and the ability to multitask efficiently
- Proficient with Google Workspace (Gmail, Calendar, Docs, Sheets) and general office technology
- Strong attention to detail, including data entry, proofreading, and maintaining accurate client records
- Dependable, proactive, and able to work independently while supporting a collaborative team environment
- Positive attitude, energetic personality, and professional appearance/presentation
Application Process
Step 1: Please email your resume along with your voice recording answering some questions (please see below for Voice Recording Instructions) to [email protected]
Step 2: In person interviews
Voice Recording Instructions
Please send a short voice recording introducing yourself and answering the following questions. We’d love to get a feel for your communication style and phone presence.
1. Tell us a little about yourself and what interested you in this position.
2. Describe a time you helped someone who was frustrated, upset, or needed extra support. How did you handle the situation?
3. If you were answering the phone for our office, how would you greet a new client calling for the first time?
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
Experience:
- Customer service: 8 years (Required)
Work Location: In person
