Scope of Position
The Venetian Chop House Fine Dining Restaurant Server is primarily responsible for providing prompt, courteous and efficient food, and beverage service in a resort hotel environment where attention to detail is key. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.
Position Requirements
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Professional demeanor appropriate for a resort environment.
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One (1) year of high-volume serving experience is preferred.
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Basic computer knowledge (Micros or other POS Systems).
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Must be of minimum legal age to serve alcohol according to state law.
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A food handling certification must be completed within the first 90 days of employment.
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TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
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Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Responsibilities
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Greeting each guest promptly after seating in a sincerely warm, friendly manner using the guest's name.
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Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
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Remain observant and check in with guests to ensure satisfaction with each food course and/or beverages.
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Provide prompt, courteous, and efficient food and beverage service.
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Make appropriate suggestions regarding food and beverages.
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Communicate with the kitchen regarding menu questions, the length of wait and product availability.
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Know layout of restaurant/hotel and location of all equipment and supplies.
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Know all restaurants' station breakdowns and table numbers.
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Set tables according to service standards.
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Maintain cleanliness and condition of the work areas and equipment.
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Assist as needed to maintain standards of appearance, sanitation, and service in all areas of the restaurant.
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Present physical and accurate check to guest and process payment.
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Perform any other reasonable duties as required by management.
Education
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High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
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Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
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Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
- Must be able to work in a fast-paced environment.
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Must be physically fit to lift, pull, and push items up to 50 pounds.
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Also requires standing/walking/reaching and bending throughout shift.
