Position Summary
The Automation Field Service Technician plays a critical, hands-on role in building and delivering industrial automation solutions. This role is ideal for an experienced Electromechanical technician who thrives in fast-moving environments. It requires deep technical execution and carries significant responsibility and autonomy, with direct impact on customer outcomes and service quality.
Key ResponsibilitiesTechnical
- Execute mechanical and electrical installation of industrial automation equipment across automotive, medical device, consumer packaged goods or high-reliability manufacturing environments
- Support commissioning and startup activities: pneumatic and wiring verification, I/O checkout, system functional testing, and customer acceptance
- Perform troubleshooting and fault diagnosis on mechanical, electrical, and pneumatic systems during startup and post-commissioning
- Carry out preventive and corrective maintenance on installed automation systems per OEM specifications.
- Perform system repairs, upgrades and retrofits.
- Execute fine adjustment and equipment and process optimizations.
- Read and interpret mechanical drawings, electrical schematics, and wiring diagrams
- Work alongside controls engineers and project managers without overlapping into programming or design scope
- Document work performed, capture redlines, and complete field service reports accurately and on time
- Takes ownership of project outcomes and makes sound decisions independently in the field.
- Execute work safely ensuring the safety of self and others, including adhering to all company and client safety procedures, performing JHA’s, wearing proper PPE, and executing LOTO practices.
Customer Partnership
- Act as the primary technical interface with customers during service and commissioning activities
- Build trust through clear communication, professionalism, and rapid problem-solving
- Provide training and technical guidance to customer maintenance and engineering teams
Travel & Field Support
- Must be able to travel up to 75% - 80% to customer sites, including some international travel, often on short notice.
- Work flexible hours to support project and customer production schedules.
- Must have valid driver’s license.
Required Qualifications
- Associate’s degree in Mechanical Engineering, Electrical Engineering, or Mechatronics; Apprenticeship Certificate or Journeyman’s Ticket as Millwright, Electrician, Machinist, or Tool & Die Maker; or equivalent practical experience
- 5+ years of hands-on experience in building, installing, commissioning, or field service of industrial automation systems.
- Excellent troubleshooting skills.
- Proven ability to lead technical efforts independently in the field.
- Strong customer-facing communication and decision-making skills.
- Proficient in MS Word, Outlook, Excel and Teams.
- Authorization to work in the US
Preferred Qualifications
- Ability to navigate robot (Fanuc, Kuka, ABB) teach pendants and PLC (Rockwell, Siemens) interfaces to support fault diagnosis and point touchup.
- Training in proper rigging techniques and safety protocols, including pre-lift planning and preparation.
- Ability to operate a forklift.
Physical & Work Environment Requirements
Ability to:
- Work in industrial manufacturing and variable temperature environments
- Lift up to 50 lbs
- Work at heights or for extended periods of standing / kneeling.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Willingness to travel:
Work Location: On the road
