Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The Processing Center Supervisor leads daily operations and team performance within a fast-paced, client-focused environment. This role is responsible for driving productivity, ensuring data accuracy, and delivering high-quality service across multiple communication channels. The Supervisor plays a key role in coaching staff, managing workflows, and maintaining operational excellence while handling sensitive and confidential information.
Please note position details below:
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The pay for the position is $21/hr.
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Schedule will be Monday - Friday from 1pm - 8pm.
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This is a fully onsite role based out of our office in Livonia, located at 17199 N. Laurel Park Dr., Livonia, MI 48512.
How you'll make an impact
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Oversee day-to-day processing center operations, ensuring work is completed accurately, efficiently, and on schedule
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Lead, coach, and develop team members to drive performance and accountability
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Monitor and manage KPIs, productivity, and quality metrics; address performance gaps proactively
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Create and manage staffing schedules aligned with client deadlines and business needs
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Handle escalated or sensitive participant inquiries with professionalism and sound judgment
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Support processing tasks as needed during peak volumes
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Ensure accuracy, compliance, and confidentiality of all data and documentation
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Partner with leadership on reporting, client updates, and process improvements
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Coordinate operational activities including reporting, mailings, and workflow management
About You
Required:
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Minimum high school diploma or 5-7 years related experience.
Preferred:
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Supervisory or leadership experience in an operations, processing, or call center environment
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Proven ability to lead teams, manage performance, and drive results
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Strong problem-solving skills and attention to detail
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Ability to manage competing priorities in a deadline-driven environment
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Experience handling escalated issues and sensitive situations
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Strong communication and organizational skills
#LI-MS2
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
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Competitive compensation
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Comprehensive benefits programs designed to support your well-being
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Career development opportunities and ongoing learning
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A collaborative, people-first culture with accessible leadership
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The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
