The Safeguard Officer is responsible for ensuring all duties and responsibilities are carried out in accordance with the “TSS Crew Safeguard Policy and Procedures.”
Essential Duties and Responsibilities:
- Deliver excellent customer service always, with all clients, terminal employees, vendors, and ship’s crew members, as prescribed in training guidelines.
- Maintain compliance with all company policies, procedures, and directives.
- Proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
- Ensure all escorts of safeguarded crew members are done in a professional, respectful, and companionate manner at all times.
- Ability to safeguard crew members at all times through the entire safeguard process and ensuring their safe arrival to their destination.
- Maintain accurate timekeeping of security officer hours and time-off using payroll software.
- Maintain adequate staffing levels in accordance with client requirements.
- Ensure all personnel are given required and requested breaks.
- Write and maintain reports of daily activities and irregularities, or unusual occurrences.
- Ensure all required reports are executed in a timely manner, when necessary.
- Ensure accurate vehicle inspection, maintenance and mileage logs are completed when operating any company vehicle.
- Ensure all health and safety guidelines are followed in accordance with company policy.
- Ensure compliance with all aspects of the company “Controlled Substances and Alcohol Testing Certification Program.”
- Able to work under pressure for eight (8) to 12 hours on a daily basis while ensuring the safety and well-being of all crew members under their care.
Requirements:
- Must have customer service experience.
- Must be experienced in the use of Microsoft Word and Excel.
- Must be able to communicate in and speak fluent English.
- Must be able to work in a client-focused role within a fast-paced environment.
- Must be able to handle multiple tasks and high level of accuracy required.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Must have and maintain a current state security and driver’s license.
- Must have and maintain a current Transportation Worker Identification Credential (TWIC).
- High school diploma or GED, required.
Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to stand a minimum of eight (8) to 12 hours at a time.
- Must be able to lift and carry up to 20 pounds.
- Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
- Must have sufficient abilities to use a computer and write.
- Must comply with all Personnel Protective Equipment (PPE), i.e., wearing of face mask, shield, etc., requirements at all times while on-duty.
Required
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TWIC
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Drivers License
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Class D License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
