Primary Responsibilities
- Provide daily direction to tellers under their supervision
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Ensure compliance with regulatory requirements
- Ensure that customers are waited on in a timely manner
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Prove and maintain branch cash vault
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Order and ship currency and coin for the branch
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Provide supervisor override approval on teller transactions
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Ensure tellers under their supervision balance at the end of the day
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Provide ongoing coaching of teller staff regarding customer service, regulatory requirements, and product knowledge
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Accept deposits of cash and/or checks
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Process withdrawals and cash checks up to designated limits
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Have knowledge about the importance, requirements and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
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Accept loan payments of all types
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Sell cashier's checks, money orders and traveler's checks
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Process cash advances on credit/ debit cards
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Know when to report suspicious transactions, activity, or situations to appropriate personnel
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Maintain open communication with management regarding all issues of the teller line
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Buy and sell coin to tellers
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Balance ATM, Vault, Cash dispensers, Coin machine
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Schedule teller hours
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Ensure compliance with dual control and security procedures
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Promote bank services and cross sell bank products through referrals
Minimum Requirements
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High school diploma or equivalent
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Two years customer service and cash handling experience
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At least 1-2 years teller supervisory or retail management experience
Physical Requirements
Time spent standing: 5-8 hours
Lift (weight): 50 pounds Frequency: as necessary
Motion: Bend, Sit, Squat, Reach, Lift
Functional: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information
AVB is an EEO employer.
