Do you enjoy helping people and providing excellent customer service? The City of Marinette is seeking a friendly, organized, and customer-focused Customer Service Representative to join our Water and Wastewater Utilities team.
As one of the first points of contact for our residents and businesses, you’ll play an important role in delivering exceptional customer service while supporting the daily operations of our utility office. If you enjoy working with people, staying organized, and being part of a collaborative team, we’d love to hear from you!
As a Customer Service Representative, you will:
· Provide courteous customer service in person, by telephone and through email.
· Answer customer questions regarding water and wastewater utility services.
· Process utility payments and maintain accurate customer account records.
· Balance daily cash receipts and process deposits.
· Process mail and perform general administrative support duties.
· Assist with utility billing functions and payment arrangements.
· Perform additional duties as assigned.
Schedule: Part-Time - 20 hours per week. Monday - Friday, 12:00 p.m. - 4:00 p.m.
Pay: Starting Wage: $19.45 per hour. Step wage increases. Annual cost-of-living adjustments (COLA), subject to Common Council approval.
Benefits: Although this is a part-time position, employees enjoy a competitive benefit package, including: paid holidays, vacation leave (available upon hire), sick leave, basic life insurance, employee assistance program (EAP) and more!
Qualifications: High school diploma or equivalent. Three (3) years of general office experience involving significant public interaction. At least one (1) year of customer service experience. Strong computer skills. Excellent communication and organizational skills. Ability to work independently and as part of a team. Valid driver's license with an acceptable driving record.
Pre-Employment Requirements: The selected candidate must successfully complete all required pre-employment screening requirements, which may include a drug screening, background check, and other screenings applicable to the position.
Selection Process: Applicants may submit a completed City of Marinette Employment Application (available under the Employment section of the City's website) to: Human Resources, City of Marinette, 1905 Hall Avenue, Marinette, WI 54143. Applicants will be reviewed as they are received.
For a complete job description, please visit the Employment section of the City of Marinette website.
The City of Marinette is an Equal Opportunity Employer
Pay: From $19.45 per hour
Benefits:
- Employee assistance program
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Available to work the 12: 00 pm - 4:00 pm schedule?
Experience:
- Customer service: 1 year (Required)
- Office: 3 years (Preferred)
License/Certification:
- driver's license with an acceptable driving record (Required)
Work Location: In person
