Overview:
Security Officer
The Safety and Security Officer is responsible for providing protection and communication with hotel guest and associates. He/she is also responsible for patrolling the entire resort in company issued vehicles to maintain security, detect and report fire, security and safety hazards and/or violations of company rules and regulations.
Responsibilities:
- Maintain visual contact with the Front Desk/Night Audit Auditor and the front door of the hotel by remaining in the lobby area when not on property walks.
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Maintain and review daily activity log.
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Maintain confidentiality with respect to guest and employee incidents.
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Hold briefing with Guest Services staff both at the beginning and end of shift.
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Check ID of visitors/associates as necessary.
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Access secured areas for authorized personnel.
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Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
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Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
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Assist during medical emergencies.
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Respond to emergency situation, including medical, security, guest complaints, etc.
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Investigate assault complaints.
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Assist outside agencies, as necessary, to maintain effective liaison.
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Respond to altercations, and investigate.
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Have knowledge of hotel and guestroom locking system.
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Monitor TV cameras.
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Administer First Aid/CPR as necessary.
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Challenge suspicious persons.
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Check safety hazards.
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Administer Heimlich Maneuver to choking victims.
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Complete Incident/Accident reports in a clear and concise manner.
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Monitor employees as they enter and exit the building.
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Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
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Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
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Provide escorts to persons carrying money, or other requests.
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Issue and inventory pagers, radio equipment and keys on a daily basis.
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
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Must provide valid driver's license and pass a Motor Vehicle Record (MVR).
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Any position required to drive company vehicles will be subjected to pre employment and random drug testing.
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Must be able to climb stairs, descent stairs and run.
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On occasion, must physically deter individuals who pose a threat to guests and/or associates.
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Ability to stand during entire shift.
