Functioning within the Health System’s mission, values, objectives, policies and procedures, the Patient Accounts Liaison reviews, investigates, and resolves all inquiries to patient balances, insurance balances, and billing and charge discrepancies to assure quality of Accounts Receivable Management. Counsels patients on the Health Systems collection policy and provides options for payment which include financial assistance, loans and monthly Health System contracts. Processes accounts for possible charity assistance. Completes reports to work the outstanding A/R and to process accounts through the collection stream.
Education: High school graduate or equivalent is preferred with a business curriculum preferred.
Licensure/Certification: N/A
Experience: At minimum of one (1) year of customer service experience is required with experience in Medical billing and expertise in Medicare, Medicaid, Blue Cross, Commercial, or Bureau of Workers’ Compensation strongly preferred.
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Skills: Strong verbal, numerical and clerical skills are required. Must be able to deal effectively and
courteously with patients and all levels of Health System staff.
