About Us
At American Adventure Labs, we design, build, and ship innovative off-road vehicle accessories that help customers explore with confidence. We’re a fast-growing, adventure-driven manufacturing company that thrives on creativity, teamwork, and customer satisfaction.
Position Overview
We’re looking for an enthusiastic and detail-oriented Customer Service / Sales Representative to join our team. This person will be the first point of contact for customers — answering product questions, processing orders, and helping our customers have the best possible experience before and after the sale.
Responsibilities
- Serve as the main point of contact for customer inquiries via phone, email, chat, and social media.
- Provide product information, pricing, and technical guidance to help customers make informed purchasing decisions.
- Process orders, returns, and exchanges in our ERP system (Odoo).
- Follow up with customers post-purchase to ensure satisfaction and identify upsell opportunities.
- Collaborate with marketing on promotions and customer feedback initiatives.
Qualifications
- 1+ years of experience in customer service or sales (manufacturing or e-commerce experience preferred).
- Strong communication and problem-solving skills.
- Positive Attitude and Team Player
- Comfortable with technology and able to learn new systems quickly (experience with Odoo, Shopify, or similar ERP/CRM systems a plus).
- Organized and detail-oriented, with strong multitasking abilities.
- A genuine desire to help people and deliver an exceptional customer experience.
What We Offer
- Competitive pay with performance-based bonuses.
- Adventure-friendly work culture.
- Opportunities for growth within a fast-paced company.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Experience:
- Customer service: 1 year (Required)
Work Location: In person
