Position Overview
In this role, you'll serve as the primary point of contact for a Technical Service Contact Center supporting a Medical Device business. You'll be responsible for handling incoming and outgoing calls, creating service requests, coordinating repairs and installations, processing spare parts orders, maintaining equipment records, and supporting preventive maintenance activities while ensuring accurate data entry and excellent customer service.
Key Responsibilities
- Answer incoming customer calls and make outbound calls as needed.
- Create and manage service requests for repairs, preventive maintenance, depot services, installations, and non-repair activities.
- Coordinate and dispatch service requests to field technicians.
- Process spare parts orders, free-of-charge orders, and delivery-related requests.
- Maintain inventory movements and spare part transactions in SAP.
- Update preventive maintenance plans and equipment master records.
- Complete SharePoint requests and maintain service documentation.
- Generate daily, weekly, and monthly reports in SAP.
- Coordinate installation communications and support multiple internal business teams.
- Perform additional administrative and operational support duties as assigned.
Qualifications
- Excellent written and verbal communication skills.
- Strong data entry and typing skills.
- Proficiency in Microsoft Word and Excel.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Team-oriented with excellent customer service skills.
DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Pay: $18.00 - $20.00 per hour
Work Location: In person
