Overview:
The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.
Responsibilities:
- Establish objectives and goals for operations and supervise daily shift operations
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Procures the implementation of best practices regarding the operation
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Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
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Attends and resolves problems as they appear in the restaurant operation
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Involves himself in the operational and technical training of employees
- Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
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Maintains safety and food quality standards
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Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
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Organizes schedules, keeps track of employees’ hours and records payroll data
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Places orders from vendors
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Manages P&L
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Ensures all end of day cash outs are correctly completed
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Coordinates daily front- and back-of-house restaurant operations
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Controls operational costs and identifies ways for operational efficiency
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Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
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Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
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Follows and abides by all safety rules, policies, and procedures
Qualifications:
- Must be 18 years of age or older
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Must be fluent in English & Spanish
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Preferred: 1+ year of experience in similar roles
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Ability to lift and push 50 lbs.
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Ability to stand for long periods
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Flexibility to work nights, weekends, and holidays
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Preferred: Food Handlers Card/ ServSafe Certification
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Ability to work with computers
- Must follow the company Personal Care and Hygiene policies
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Must be able to produce authorized U.S. work documents
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Must be able to pass background check
Expected Behaviors:
- Friendly, welcoming attitude / Models customer orientation for other employees
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Must have excellent interpersonal communication skills to work with others
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Energetic Team Leader: Inspires and empowers the team and consistently work towards an engaging environment
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Promotes a culture of operational excellence and Passion for Service
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Anticipates and prevents problems with a proactive attitude
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Sense of urgency
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Attention to details
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Proactively help where it is most needed in the restaurant
Pay Range: Starting from USD $73,000.00/Hr.
