Overview
We are seeking a advanced, dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional support and ensuring a positive experience with our company. Your energetic approach, combined with your strong organizational skills and technical proficiency, will help foster lasting relationships and promote customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills while contributing to a vibrant team environment.
Customer Service Representative
Wenda Ingredients, LLC | Naperville, IL | Full-time | On-site
Schedule: Mon–Fri, 8am–4pm or 9am–5pm Central
Pay: $60,000 range base + KPI performance bonuses
Join a collaborative, experienced customer service team at a growing specialty ingredients company. You’ll work closely with our Customer Service team and other departments to support food-industry customers with accuracy, professionalism, and genuine care.
What you’ll do
- Handle customer inquiries and issues by phone and email—resolve promptly and professionally
- Process orders and sample requests with high accuracy; own follow-up through fulfillment
- Maintain clear records of interactions, transactions, and actions taken
- Partner effectively with Sales, Supply Chain, Technical, and other internal teams
- Keep data clean in Fishbowl, QuickBooks Enterprise and related systems
What we’re looking for
- 3–5+ years professional customer service experience (5+ preferred)
- Strong communication, problem-solving, and attention to detail
- Comfortable in a fast-paced, team-oriented environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to commute to Naperville office within ~30 minutes
- Preferred: QuickBooks Enterprise, Fishbowl, or Salesforce experience; B2B or food/manufacturing background a plus
What we offer
- Base salary in the $60,000 range + performance bonuses tied to clear KPIs
- Medical, dental, vision, life, and short- & long-term disability insurance
- 401(k) plan
- Paid holidays and personal/sick days
- Stable, supportive team and a company culture that values integrity and relationships
Wenda Ingredients has been helping food processors create safer, better-tasting products with clean-label ingredients since 1995. We keep our teams small enough that your work is visible and your voice matters.
Ready to apply?
Submit your résumé today. We review applications promptly and look forward to connecting with experienced customer service professionals who want to do meaningful work in a collaborative environment.
Wenda Ingredients is an equal opportunity employer.
Pay: $59,999.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
