Purpose: Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.
Job Duties:
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Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
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Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome
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Maintains and delivers high quality product within Moe’s speed of service standards
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Upsell and make recommendation to guests on a regular basis
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Follow all specifications, and procedures within Moe’s recipes and training materials
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Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
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Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
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Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
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Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
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Complete food preparation as required and according to Moe’s standards
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Cross train and assist with all aspects of the restaurant
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Other duties as assigned
Skills for Success:
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Accuracy when entering orders into the Point of Service (POS) system
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Thorough knowledge of the menu items
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Reliable, able to show up to work on time and for each scheduled shift
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Proactive with all work related tasks
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Positive attitude with guests and co-workers and has fun at work
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Clear and friendly communication
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Understanding of time management
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Attention to detail
Cooperates with all team members
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Qualifications for Success:
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Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
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Must be 18 years of age
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Have an acceptable criminal background check
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Experience working in a food service environment preferred, but not required
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Excellent interpersonal communication skills and strong interest in Guest Services
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Basic math skills; able to make change accurately
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Basic computer knowledge including Point of Service (POS) experience
Physical Requirements:
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Ability to communicate with Guests and all co-workers
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Ability to perform basic addition and subtractions and make correct change
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Ability to process information through the POS register system
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Ability to lift up to – 50-lb. boxes of product
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Ability to work in a warm environment (grills, fryer) and react to timers
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Ability to climb ladders and bend at the waist to clean equipment
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Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
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Ability to work around industrial-strength cleaners
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Ability to weigh and measure during prepping process
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Ability to stand for up to 6 hours without a break
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Ability to operate the mixer required to prep specific recipes
