The Network Support Technician is responsible for troubleshooting, answering technical questions and providing general technical support. This position participates in a rotating on-call schedule.
RESPONSIBILITIES
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Perform first and second level support of client devices including configuration, deployment, troubleshooting and repair.
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Install updates and service packs on Windows/Mac/Linux servers.
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Install updates on network switching and routing devices.
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Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
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Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
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Test and configure software and maintain and repair hardware and peripheral devices.
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Maintain manual and electronic documents, files and records (e.g. work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
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Install and configure wireless networking equipment.
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Manage network monitoring utilities and alerting systems.
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Research and remediate cybersecurity risks.
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Manage Office 365 licenses and user support.
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Monitor and test data backups.
REQUIREMENTS
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High School Diploma or GED required.
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Bachelor’s degree preferred.
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Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
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3-4 years of experience with deployment and troubleshooting of Windows Server and Desktop operating systems.
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Experience configuring and troubleshooting switches (Extreme and Cisco).
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Experience with administration of Office 365.
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Experience with network monitoring systems.
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Experience administrating and troubleshooting firewalls (Fortinet – Palo Alto).
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Experience administering Active Directory.
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Excellent written and verbal communication skills.
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Strong attention to detail.
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Skilled at prioritization and multi-tasking.
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Strong organization and time management skills.
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Able to lift up to 50 pounds occasionally.
