Call Center Executive – ABIC USA, LLC
Launch Your Career in Customer Service & Sales!
Bilingual candidates highly encouraged to apply
Join ABIC USA, LLC and be part of a fast-growing call center team that connects customers with essential home and communication services. As an Account Executive, you’ll guide customers, provide exceptional service, and deliver results that make an impact every day.
What You’ll Do
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Customer Engagement: Handle inbound and outbound calls to assist customers with home, mobile, internet, or service inquiries.
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Sales Execution: Use consultative selling techniques to understand customer needs, recommend tailored solutions, and close sales effectively.
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Retention & Upselling: Identify opportunities to retain customers or introduce additional value-added products and services.
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CRM Management: Record and update customer information accurately in CRM tools and maintain organized call logs.
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Problem Solving: Listen actively, identify customer concerns, and provide timely, effective solutions.
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Technical Support: Offer basic troubleshooting or guidance related to products, accounts, or billing.
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Performance Achievement: Meet and exceed assigned sales, quality, and service goals.
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Team Collaboration: Work cooperatively with peers and supervisors to share insights and improve results.
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Professional Communication: Maintain a courteous, empathetic, and professional tone on every call.
Core Skills & Competencies
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Excellent Communication: Clear, confident, and professional verbal and written communication.
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Customer Service Excellence: Strong listening and empathy skills to deliver outstanding experiences.
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Sales & Persuasion: Ability to influence customers, overcome objections, and close deals successfully.
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Multitasking: Manage multiple systems, screens, and conversations efficiently.
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Technical Proficiency: Comfortable using CRM systems, Microsoft Office, and online applications.
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Problem Solving: Analytical thinking with the ability to resolve issues promptly.
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Attention to Detail: Accuracy in data entry, documentation, and compliance procedures.
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Time Management: Efficient organization and prioritization in a fast-paced environment.
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Adaptability: Flexible and eager to learn new products, systems, and processes.
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Emotional Intelligence: Patience and professionalism when dealing with frustrated or uncertain customers.
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Goal Orientation: Driven to achieve sales targets and performance bonuses.
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Teamwork: Collaborative and dependable, contributing to a positive work culture.
What You’ll Get
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Competitive hourly pay plus uncapped commission
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Paid training and skill development programs
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Health, dental, and vision benefits
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Employee service discounts
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Career advancement opportunities within a growing company
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Supportive and inclusive team culture
What You’ll Need
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High School Diploma or GED (Associate degree preferred)
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Minimum 1 year of experience in sales, customer service, or call center environment
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Strong interpersonal and multitasking skills
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Flexibility to work evenings, weekends, or holidays as required
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Must be 18 years or older and legally authorized to work in the U.S.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: Job duties may evolve, and this description may not cover all responsibilities.
