FountainRx Specialty Pharmacy is seeking an experienced, highly accountable, and operationally focused Senior Director of Operations to lead and oversee day-to-day pharmacy operations within our growing specialty pharmacy organization.
As a rapidly growing, 50-state licensed specialty pharmacy, FountainRx is seeking a strong operational leader who can effectively manage complex workflows, lead multidisciplinary teams, and support continued organizational growth and scalability.
This leadership role requires a strong background in direct pharmacy operations management, demonstrated experience leading teams in a fast-paced healthcare environment, and the ability to drive operational excellence while maintaining a culture of professionalism, respect, accountability, and high performance.
The ideal candidate is detail-oriented, solutions-driven, highly organized, and capable of balancing strategic oversight with hands-on operational leadership. This individual will play a critical role in optimizing workflows, supporting employee development, ensuring operational compliance, and maintaining an exceptional experience for patients, providers, payors, pharmaceutical manufacturers, and business partners.
A licensed pharmacist is preferred; however, highly qualified Certified Pharmacy Technicians with extensive operational leadership experience will also be strongly considered.
Key Responsibilities
- Provide direct oversight and leadership of pharmacy operations teams and departmental managers
- Lead daily operational execution across specialty pharmacy workflows, ensuring efficiency, accuracy, accountability, and service excellence
- Manage employee performance, coaching, development, and operational expectations across assigned teams
- Foster a professional, respectful, collaborative, and solutions-oriented workplace culture
- Collaborate cross-functionally with logistics, purchasing, marketing, sales, client services, revenue cycle, technology, and executive leadership teams
- Work closely with Provider Relations, Payor Relations, and Pharma Relations leadership to support strategic initiatives, operational alignment, and partner experience
- Coordinate operational strategy and execution with internal and external stakeholders, including providers, payors, manufacturers, and key business partners
- Monitor and improve operational processes, workflow optimization, productivity, staffing efficiency, and service standards
- Ensure compliance with company policies, accreditation standards, payer requirements, and all applicable state and federal regulations
- Identify operational challenges proactively and implement process improvement initiatives that support scalability and growth
- Analyze operational metrics, reporting, staffing models, and performance indicators to support informed decision-making and organizational strategy
- Assist with policy and procedure development, implementation, and operational standardization across the organization
- Serve as a visible, engaged, and accountable leader within the organization
Qualifications
- Minimum 5+ years of recent direct pharmacy operations management experience required
- Specialty pharmacy leadership experience strongly preferred
- Proven experience with direct employee oversight, team leadership, and operational accountability
- Licensed Pharmacist preferred; Certified Pharmacy Technician candidates with strong operational leadership experience will also be considered
- Current Tennessee licensure or ability to obtain licensure preferred, if applicable
- Strong understanding of specialty pharmacy operations, workflow management, compliance standards, and healthcare operations leadership
- Experience collaborating across multiple operational departments and executive leadership teams
- Exceptional organizational skills and attention to detail
- Demonstrated ability to manage multiple priorities in a fast-paced, high-growth environment
- Strong interpersonal, written, and verbal communication skills
- Professional, respectful, and strategic leadership style with strong relationship management capabilities
- Ability to lead with accountability while fostering positive team engagement and operational excellence
What We Offer
- Competitive compensation package
- Comprehensive benefits package
- Opportunity to join a growing and innovative specialty pharmacy organization
- Collaborative and entrepreneurial leadership environment
- Meaningful opportunity to impact patient care, operational excellence, and organizational growth
About FountainRx Specialty Pharmacy
FountainRx Specialty Pharmacy is a nationally licensed specialty pharmacy focused on delivering a high-touch, patient-centered experience through operational excellence, innovation, and strong provider partnerships. Our team is passionate about improving access to care while creating a culture built on accountability, collaboration, service, and strategic growth.
