Our Story
The Marshall Billing Companies, Marshall Medical Billing and Marshall EMS Billing, was founded in 2023, and we have been rapidly growing ever since. We take pride in delivering exceptional medical and ambulance/EMS billing services to the healthcare providers and agencies we serve.
Our passion for excellence drives us to take a true leadership and partnership approach with every client. We work closely with healthcare providers to ensure their billing operations are accurate, compliant, and optimized for long-term success.
We understand that behind every medical claim is a patient and a healthcare professional relying on us to ensure procedures are processed correctly and financial records are handled with precision. That’s why we take pride in the behind-the-scenes work that keeps healthcare organizations financially healthy allowing them to stay focused on what matters most: caring for patients and saving lives.
Our team brings together deep expertise in medical and ambulance/EMS billing, insurance regulations, Medicare and Medicaid requirements, and revenue cycle management. This knowledge allows us to deliver reliable results and dependable service our clients can trust.
Just as important as the work we do is how we work together. We continually strive to be an excellent employer by providing our team members with genuine support, competitive pay and benefits, and a workplace built on fairness, teamwork, accountability, transparency, and growth.
As our logos reflect, we are proud to be American and are committed to creating quality jobs across the United States rather than relying on overseas or offshore services.
Our Culture
We believe the best results come from a team that operates with integrity, accountability, and mutual respect. Our environment is professional, collaborative, and supportive. And we value people who take pride in their work, communicate clearly, and are willing to step in to help the team when needed.
This is not a “clock in and coast” environment. Our work requires attention to detail, critical thinking, and follow-through, because accuracy in medical billing directly impacts the financial stability of the agencies we serve.
If you’re someone who enjoys solving problems, staying organized, and contributing to a team that values high standards and shared success, you’ll feel right at home here.
Our Career Opportunity:
We are excited to be growing our team and are currently seeking experienced Medical Self-Pay Specialists to support our expanding client portfolio through effective patient account management, payment collections, account resolution, and exceptional customer service. In this role, you will help patients navigate their financial responsibilities while ensuring timely collection of self-pay balances and maintaining positive patient relationships.
About the Role:
As a Medical Self-Pay Specialist with us, you will play a vital role in managing patient account balances, facilitating positive patient financial experiences, and ensuring timely collection of self-pay receivables. You will serve as a primary point of contact for patients regarding their financial obligations, helping them understand account balances, payment options, and account resolution opportunities while maintaining professionalism, empathy, and compliance.
This role requires strong communication, problem-solving, and organizational skills. You will be responsible for reviewing and managing self-pay accounts, processing payments, establishing payment arrangements, researching account discrepancies, and conducting patient outreach to resolve outstanding balances. You will also work closely with clients and internal teams to ensure accounts are handled accurately, ethically, and in accordance with company policies and industry regulations.
Success in this role requires exceptional attention to detail, a customer-focused mindset, and the ability to navigate sensitive financial conversations with confidence and compassion. This is an ideal opportunity for someone who enjoys helping patients find solutions, resolving account challenges, and contributing to the financial success of healthcare organizations in a fast-paced environment.
Putting Your Superpowers to Work
You may be a great fit for this role if:
- You have an eye for detail and take pride in getting things right
- You stay organized and can manage multiple claims and priorities at once
- You communicate clearly and professionally with both teammates and clients
- You enjoy solving billing issues and navigating insurance requirements
- You take ownership of your work and follow through until issues are resolved
- You thrive in a collaborative environment where accountability matters
What a Typical Day Looks Like
- Review self-pay accounts and account activity to ensure balances are accurate and up to date
- Contact patients regarding outstanding balances through phone calls, correspondence, and other approved communication methods
- Assist patients in understanding their account balances, payment options, and financial responsibilities
- Establish and manage payment arrangements while documenting account activity thoroughly and accurately
- Process patient payments and ensure payments are posted correctly to the appropriate accounts
- Research and resolve account discrepancies, billing questions, and patient concerns in a timely manner
- Monitor outstanding accounts and perform follow-up activities to maximize collections and reduce aged receivables
- Communicate professionally with patients, clients, coworkers, and other stakeholders to resolve account issues and obtain necessary information
- Maintain detailed and accurate account notes in accordance with company policies, client requirements, and regulatory guidelines
- Ensure all collection activities are performed ethically, professionally, and in compliance with federal, state, and client-specific requirements
- Identify trends impacting patient collections and recommend process improvements to enhance performance and patient satisfaction
- Contribute to improving workflows, operational efficiency, and overall self-pay recovery results
You Have the Following Essential Skills, Experience, and Qualities
- High School Diploma or equivalent required
- Minimum of 2 years of healthcare self-pay collections, patient accounts, medical billing, customer service, or revenue cycle experience preferred
- Experience managing patient account balances, payment arrangements, and account resolution activities
- Knowledge of healthcare billing processes, patient financial responsibility, and revenue cycle best practices
- Ability to research, analyze, and resolve account discrepancies, billing questions, and outstanding balances
- Strong communication skills with the ability to navigate sensitive financial conversations professionally and compassionately
- Exceptional attention to detail and commitment to accuracy in a high-volume environment
- Proficiency with billing software, electronic health records (EHRs), collection platforms, and Microsoft Office applications, particularly Excel and Word
- Ability to effectively manage workload, prioritize tasks, and meet productivity and quality standards
- Strong problem-solving, organizational, and customer service skills
- Excellent written and verbal communication skills with the ability to interact professionally with patients, clients, coworkers, and other stakeholders
- A dependable team player who demonstrates professionalism, integrity, accountability, and a commitment to exceptional service
- Ability to maintain compliance with federal, state, client-specific, and company policies governing patient billing and collection activities
- Revenue cycle, patient accounts, or healthcare collections certifications (CRCR, CRCS, CMRS, or similar) are preferred but not required
Schedule, Pay, and Perks
- Days/Hours Required: Monday–Friday, typically 8am-4:30pm (in your time zone unless otherwise required)
- Location: 100% Remote. (No fighting traffic, expensive gas, wear and tear on your car!)
- Compensation: $18-24 per hour DOE
- Equipment: The Company provides the tools you need to be successful including laptop, headset, keyboard, mouse, etc. You will need a dedicated workspace free of distraction and internet service.
What Makes Working at Marshall Billing Companies Different
This is not just another billing role.
Our team and work support the financial strength of healthcare providers and agencies that serve our communities every day. When we do our jobs well, medical providers, hospitals, and emergency/ambulance services can focus on patient care instead of paperwork.
We are a growing company and may not always have everything figured out perfectly, but we promise to listen and practice having an open mindset. With your help, we are confident we can continue to grow and improve how we do things to make your working experience exceptional!
If you’re someone who values accuracy, accountability, and meaningful work, we believe you’ll find purpose and opportunity here and look forward to meeting you!
Marshall Billing Companies is a drug-free workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a dedicated workspace to perform this job remotely?
Experience:
- Medical billing: 2 years (Preferred)
- healthcare self-pay collections: 2 years (Preferred)
- Revenue cycle management: 2 years (Preferred)
License/Certification:
- Certified Revenue Cycle Specialist (CRCS) (Preferred)
- Certified Revenue Cycle Representative (CRCR) (Preferred)
- Certified Healthcare Financial Professional (CHFP) (Preferred)
- Certified Medical Reimbursement Specialist (CMRS) (Preferred)
Work Location: Remote
