JOB RESPONSIBILITIES:
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Promotes Outstanding Customer Service Relations
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Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
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Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
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Circulates throughout the area assigned, actively observing players and functioning of machines.
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Responsible for minor machine repairs and e-ticket paper fills.
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Records and logs any VLT machines that are not working.
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Responsible for carrying a change wallet to make currency exchanges at customer’s request.
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Responsible to ensure Federal cash reporting requirements are met.
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Responsible for accurate payment and documentation of jackpot payouts.
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Counts and verifies all exchanges with the cage department and customers
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Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
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Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor.
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Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
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Promotes honesty and trust among the team.
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Performs all other duties as assigned.
JOB REQUIREMENTS:
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Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
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Prior money handling experience preferred.
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Must be able to lift, push, pull up to 50 lbs. in weight throughout shift without difficulty
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Ability to bend, reach, pull, push, kneel, squat and grasp as needed
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Must be able to walk and stand for extended periods of time up to 7 hours without difficulty.
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Excellent verbal communication and customer service skills required.
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Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.
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