The General Manager (GM) is responsible for the total performance of the Sunoco A+ store in Humboldt, TN. This includes leading and developing store-level staff, overseeing all operational, financial, and compliance activities, and ensuring a clean, safe, and customer-first environment. The GM reports to the VP of Operations and plays a critical role in achieving profitability and brand excellence across the New Arrival network.
Key Responsibilities:
Leadership & Team Development
- Recruit, hire, train, and retain a high-performing team.
- Create weekly schedules and manage labor to meet sales and operational needs.
- Set clear expectations, provide coaching, and conduct regular performance evaluations.
- Foster a positive and accountable work culture that aligns with Tikova’s values.
Store Operations
- Ensure the store operates efficiently and in full compliance with company standards.
- Manage daily operations including cash handling, inventory control, maintenance, and food service (where applicable).
- Maintain a clean, organized, and safe environment for staff and customers.
- Ensure accurate ordering, receiving, stocking, and merchandising of products.
Sales & Financial Performance
- Monitor and drive store performance to meet or exceed sales and margin goals.
- Analyze reports to identify trends and opportunities for improvement.
- Control shrink, reduce waste, and manage labor and expense budgets.
- Handle all deposits, reconciliations, and safe drops accurately and securely.
Compliance & Risk Management
- Enforce all company policies, procedures, and local/state/federal regulations.
- Maintain compliance with tobacco, alcohol, fuel, food safety, and environmental requirements.
- Ensure all staff are trained in safety protocols and emergency response procedures.
- Immediately report safety incidents, employee issues, or vendor concerns to the appropriate parties.
Community & Vendor Relations
- Act as the face of the store in the community and with vendors.
- Develop strong relationships with suppliers, local reps, and corporate support teams.
- Ensure all vendor deliveries are properly received and documented.
Qualifications:
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum 3 years of retail management experience (convenience store/fuel retail preferred).
- Proven leadership, communication, and organizational skills.
- Experience with inventory, POS systems, and financial reporting.
- Reliable transportation and ability to work flexible hours including nights, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
- Must be able to lift up to 40 lbs and stand for extended periods.
About New Arrival – Tikova C-Stores
New Arrival is the frontline retail brand of Tikova C-Stores LLC, managing high-volume fuel and convenience stores across multiple states. We pride ourselves on lean operations, reliable leadership, and creating an environment where teams thrive and customers return.
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Store management: 3 years (Preferred)
- Retail management: 3 years (Preferred)
Language:
Location:
- Humboldt, TN 38343 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Humboldt, TN 38343 (Required)
Work Location: In person
