Location: Glenside / Philadelphia / Jenkintown, PA
Mister Sparky Electric is one of North America’s leading residential electrical service brands. Built on safety, integrity, service excellence, and operational discipline, we combine a proven national system with strong local ownership. We are launching a new franchise location to serve Greater Philadelphia — and we’re looking for a General Manager to build and scale this operation from day one.
About This Role
This is a startup build with a proven national brand behind it. We are looking for a GM who knows how to:
- Build and scale a service operation
- Drive revenue & protect margin
- Lead field technicians
- Own the numbers
This is a true P&L leadership role with authority & accountability.
Who Is the Best Fit?
- A former Military Officer or Senior NCO who led teams under pressure and understands accountability & budgeting
- A Trades Leader (Electrical, HVAC, Plumbing) who has run service teams
- A Service or Operations GM who has directly owned revenue, margin, & labor efficiency
- An operator who understands service pricing, technician productivity, & cost control
Important : If you have retail, restaurant, or corporate-only experience not any of the above — this is not the right fit.
What You’ll Own(Responsibilities)
Customer Experience
- Ensure exceptional customer satisfaction and long-term trust
- Manage online reputation and customer feedback
- Enforce company and franchise brand standards
Operations
- Drive daily operational execution and scheduling efficiency
- Ensure safety compliance and quality standards
- Understanding and executing current year and multi year strategy
- Monitor KPIs, call insights, coaching feedback, and performance dashboards
Team Leadership
- Recruit, hire, and develop a high-performing team
- Establish accountability and performance standards
- Build a professional, safety-focused culture
Financial Performance
- P&L ownership
- Manage budgets, labor efficiency, and margins
- Execute quarterly and annual growth plans
Growth & Development
- Partner with ownership on marketing initiatives
- Improve lead conversion and operational systems
- Assist in scaling operations
Qualifications
Required
- 3+ years leadership experience in service or operations environments ( Operations Manager, GM, Assistant GM, trades leadership, or military leadership)
- Experience managing teams with measurable performance goals
- Strong financial acumen with P&L and KPI knowledge
- High accountability and professional leadership presence
- Growth mindset and ability to collaborate effectively with ownership
- Directly owned a P&L exceeding $3M annual revenue or managed Operations over 2M$ budget
Preferred
- Home services, construction, or trades background
- Franchise or ServiceTitan experience
- Direct P&L ownership experience
- Local Networking with HOA, Small Business, Retail Owners, Local Community Ties
Compensation & Benefits
- Base Salary: $85,000 – $100,000
- Performance, Safety, Customer Satisfaction & Profit Based Incentives (Monthly/STI/LTI)
- Medical, Dental & Vision Insurance Available
- Paid Vacation
- Referral Bonuses
Former Military Officers (O-3/O-4 Company Commanders, Operations Officers) and Senior NCOs (E-7/E-8/E-9) with leadership, budget, and personnel accountability experience are strongly encouraged to apply.
Pre-employment background check & drug screening required. Periodic background reviews & random drug testing may be conducted after hire. Ongoing compliance with OSHA and company safety standards is expected.
Work Environment: This role requires regular presence in office and field environments. The General Manager will operate in professional office settings and residential job sites consistent with electrical service operations.
Candidates must be able to perform essential job functions with or without reasonable accommodation, including use of standard office equipment, clear communication, mobility between job sites, occasional lifting up to 50 pounds, and sound business decision-making.
Mister Sparky Electric is an EEO Company.
