Job Summary
We are seeking a detail-oriented and compassionate Home Health Intake Specialist to join our healthcare team. In this role, you will be responsible for managing patient intake processes, verifying insurance information, and ensuring accurate documentation within electronic health record (EHR) systems. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and familiarity with healthcare software platforms. This position offers an opportunity to contribute to patient care coordination and streamline administrative workflows in a dynamic healthcare environment.
Duties
- Conduct patient intake by collecting comprehensive medical and demographic information via phone or in-person interactions
- Verify insurance coverage, including Medicare and other insurance plans, ensuring eligibility and benefits are accurately documented
- Review and update medical records using EMR systems such as Alora Plus
- Assist with documentation review to ensure compliance with HIPAA regulations and proper coding practices including CPT, ICD-9, ICD-10 coding standards
- Coordinate with clinical staff to facilitate care plans and schedule appointments efficiently
- Manage front desk operations including multi-line phone systems, patient scheduling, and patient service inquiries
- Maintain accurate filing of medical records and perform data entry tasks such as typing reports and updating patient information using Microsoft Office tools
- Support billing processes through insurance verification and documentation review for medical billing procedures
- Ensure adherence to health information management protocols and maintain confidentiality of sensitive patient data
Skills
- Proficiency in EMR/EHR systems such as Alora Plus
- Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and Medicare guidelines
- Experience with medical billing, insurance verification, and documentation review processes
- Excellent computer skills including typing (10 key typing), Microsoft Office Suite (Word, Excel), and familiarity with office management software like Eaglesoft or Dentrix
- Bilingual abilities are preferred to serve diverse patient populations effectively
- Prior clinic or medical office experience with front desk or administrative support roles is highly desirable
- Exceptional customer service skills along with phone etiquette for handling multi-line phone systems
- Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment
- Knowledge of HIPAA compliance standards and health information management practices
This position is integral to providing seamless administrative support within our healthcare facility while ensuring high-quality patient service. We welcome candidates who are organized, compassionate, and eager to contribute to efficient healthcare delivery.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Work Location: In person
