Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring a positive experience at every interaction. Your energetic approach and organizational skills will help streamline communication, resolve inquiries efficiently, and foster strong customer relationships. This position offers an exciting opportunity to develop your administrative and customer service expertise in a fast-paced environment where your contributions truly make a difference.
Duties
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette.
- Assist customers via phone, email, and in person by providing accurate information, resolving issues promptly, and ensuring customer satisfaction.
- Manage front desk operations, including greeting visitors, scheduling appointments, and maintaining a welcoming environment.
- Utilize computer skills to perform data entry, update customer records, and manage correspondence using productivity software such as Microsoft Office and Google Workspace.
- Maintain organized filing systems, process paperwork accurately, and perform proofreading to ensure error-free documentation.
- Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software.
- Perform clerical duties including filing, proofreading documents, managing office supplies, and supporting team members with administrative tasks as needed.
Experience
- Prior office experience with a focus on customer service or front desk responsibilities is highly preferred.
- Demonstrated proficiency in computer literacy, including Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and productivity software.
- Experience with data entry, filing systems, and clerical tasks that require strong organizational skills.
- Bilingual abilities are a plus to effectively communicate with diverse client populations.
- Knowledge of QuickBooks or bookkeeping experience is advantageous for handling basic financial tasks.
- Previous roles such as dental or medical receptionist or personal assistant experience can provide valuable skills applicable to this position.
- Strong time management skills combined with excellent phone etiquette and technical proficiency will help you excel in this role.
Join us to be part of a vibrant team committed to delivering outstanding customer support! We value energetic individuals who thrive in busy environments and are eager to grow their administrative expertise while making meaningful connections with clients every day.
Pay: $20.00 - $22.00 per hour
Work Location: In person
