Premier Cooperative is looking for a Member Service Representative (MSR) to support our Westby Feed & Grain location. This role is a key position responsible for customer service, administrative support, and grain receiving operations, ensuring accurate transactions and a positive member experience.
Key Responsibilities
Customer Service
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Provide excellent service to patrons in person and over the phone
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Assist customers with orders, questions, and transactions
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Build strong relationships with members and promote cooperative services
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Communicate effectively with team members to ensure smooth operations
Administrative & Office Support
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Accurately enter transactions, invoices, and customer records
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Maintain organized filing systems and documentation
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Support grain accounting, contracts, and reporting processes
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Assist with feed order entry, tickets, and coordination as needed
Safety & Compliance
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Follow all OSHA, DOT, and company safety policies
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Maintain a clean, organized, and safe work environment
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Support compliance with grain handling and recordkeeping requirements
Team Support
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Assist feed, grain, and other location operations as needed
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Provide support during peak seasons, including extended hours during harvest
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Perform additional duties as assigned by management
Grain Receiving
- Receive inbound grain deliveries and assist with daily grain operations
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Operate truck scale and ensure accurate scale tickets and documentation
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Verify grain quality, weights, and required information at intake
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Coordinate grain flow with operations team during busy periods (especially harvest)
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Maintain accurate grain records, contracts, and inventory tracking
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Ensure compliance with all state and company grain handling regulations
Qualifications
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Previous ag, grain, or office experience preferred
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Ability to operate or learn grain scale systems and software
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Strong attention to detail and accuracy
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Excellent customer service and communication skills
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Ability to work in a fast-paced, team-oriented environment
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Willingness to work extended hours during peak seasons
Physical & Work Environment
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Ability to lift up to 50 lbs and remain on feet for extended periods
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Work environment includes office and grain facility exposure (dust, noise, weather conditions)
Why Join Premier Cooperative?
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Strong team environment rooted in local agriculture
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Opportunity to grow within feed and grain operations
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Competitive pay and benefits
