Patient Coordinator / Phone Operator — Dermatology Office
Job Type: Full-Time Schedule: Monday–Friday, 9:00 AM – 5:30 PM Pay: $15.00–$17.00/hour
About the Role
Our busy dermatology practice is looking for a highly motivated, detail-oriented team member with excellent customer service skills to join us as a full-time Phone Operator/Patient Coordinator. This role is the first point of contact for our patients, so a friendly, professional phone presence and the ability to multitask in a fast-paced medical office are essential.
Responsibilities
- Answer and manage a high volume of patient phone calls with professionalism and care
- Schedule and coordinate appointments for 5 providers
- Confirm next-day appointments with patients
- Multitask effectively between phone calls and front-office administrative work
- Route tasks and patient questions to providers and medical assistants as needed
- Learn and perform patient check-in and check-out procedures
- Learn and maintain up-to-date knowledge of accepted insurance plans
Requirements
- Bilingual: English AND Spanish (required)
- Previous medical office experience (required)
- Experience with EMA and ModMed software (required)
- Strong customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Reliable, punctual, and able to commit to the full Monday–Friday schedule
Only serious inquiries, please.
Ciocca Dermatology - 7001 SW 97 AVE SUITE 101, MIAMI, FL 33173
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Application Question(s):
- Do you have experience with EMR software for patient scheduling?
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
