Job Responsibilities
- Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
- Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
- Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure
- Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
- Performs markdown and other promotional activities as needed
- Responsible for stock replenishment and adhering to visual brand standards
Qualifications:
- Ability to communicate effectively with customers and fellow employees
- Ability to receive feedback and take action when appropriate
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks
- Flexibility and adaptable to change
- Knowledge of Lands’ End merchandise is strongly preferred
- Availability and flexibility to work varied hours to support the needs of the business
- Ability to stand for long periods of time
- Ability to lift boxes up to 40 lbs.
- Must have weekend availability as needed
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
