Job Title: Engineering Technician V
Location: Glenn Research Center (Cleveland, OH)
Clearance Level Required: Must be able to obtain and maintain a public trust.
MINIMUM SKILLS REQUIRED:
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AA or AS degree in engineering technology, information technology, electronics, or a related technical field.
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8–10 years of progressive technical experience supporting IT infrastructure, electronics, network systems, or engineering operations.
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Demonstrated experience diagnosing and resolving complex VoIP, network, and PC hardware/software issues.
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Hands-on experience with Cisco switches and wireless access points, including configuration and troubleshooting.
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Experience managing work orders and change requests in a structured service-delivery or ITSM environment.
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Ability to interpret engineering specifications, drawings, and technical documentation.
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Ability to plan and conduct tests using technical instrumentation and analyze resulting data.
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Experience installing and maintaining UPS systems, monitoring load, and validating power distribution.
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Ability to communicate technical information clearly to diverse audiences.
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Ability to work independently and coordinate successfully with multidisciplinary teams.
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Ability to follow GSFC or equivalent federal facility operational, safety, and configuration procedures.
DESIRED SKILLS:
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Bachelor's degree in engineering technology, IT, electronics, or a related field.
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Experience supporting NASA GSFC operational environments, infrastructure, or mission-critical systems.
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Familiarity with GSFC change management, facility access controls, and service-delivery workflows.
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Experience with cable plant operations, network infrastructure installations, and facility-based technical support.
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Certifications such as CompTIA Network+, Security+, CCNA, or similar.
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Experience creating or maintaining network documentation including layouts, diagrams, and rack elevations.
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Experience with wireless site surveys or predictive design tools.
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Experience supporting secure or controlled technical environments.
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Experience leading or mentoring technicians on complex technical tasks.
PRIMARY DUTIES, RESPONSIBILITIESESSENTIAL JOB FUNCTIONS:
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Plan or assist in planning test activities; define test requirements; execute tests using appropriate instrumentation; analyze data and document recommendations.
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Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC hardware/software while guiding technicians through advanced troubleshooting.
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Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP systems, ensuring timely and high-quality completion consistent with GSFC service-delivery processes.
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Communicate technical information clearly and effectively to technicians, stakeholders, and end users to support GSFC operational needs and mission schedules.
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Configure, deploy, and troubleshoot Cisco network switches including VLANs, trunking, QoS, port security, and device monitoring across GSFC buildings and mission-support facilities.
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Install, configure, and troubleshoot Cisco wireless access points, ensuring proper controller integration, firmware maintenance, and wireless coverage across GSFC campuses.
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Maintain documentation for switch and AP deployments including port assignments, labeling, rack elevations, and physical mapping in alignment with GSFC standards.
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Install, configure, monitor, and troubleshoot UPS systems; verify battery health, load capacity, firmware compliance, and proper power distribution for GSFC network and compute environments.
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Maintain documentation for UPS deployments including load mapping, lifecycle tracking, and center wide power-distribution requirements.
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Support daily GSFC operational activities across buildings, labs, controlled access areas, mission environments, and remote sites.
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Follow GSFC change management, configuration management, and incident response procedures, ensuring accuracy in service management systems.
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Coordinate with Mission Directorates, Facility Managers, Network Operations, Cybersecurity, and other GSFC service organizations to ensure compliance with center wide operational standards.
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Participate in scheduled maintenance windows, facility power events, infrastructure upgrades, and mission-critical restoration efforts when needed.
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Provide mentorship and guidance to junior technicians while upholding safety, technical, and quality standards.
