Department: Behavioral Health / Clinical Operations
Location: Southfield, MI | On-Site
Employment Type: Full-Time
Reports To: Clinical/Behavioral Health Leadership
Education: Master’s Degree in Social Work (MSW)
EPIC Health is seeking a Behavioral Health Care Manager (BHCM) to support patients through our Collaborative Care Model (CoCM). This role provides behavioral health support, care coordination, patient education, and proactive follow-up while working closely with primary care providers, psychiatric consultants, and the interdisciplinary care team.
The ideal candidate is an experienced Master’s-level Social Worker who is passionate about integrated care, patient engagement, and improving behavioral health outcomes.
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Identify, enroll, and engage patients appropriate for the CoCM program.
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Conduct behavioral health, psychosocial, and social needs assessments.
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Administer and monitor PHQ-9, GAD-7, and other behavioral health screening tools.
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Provide proactive patient outreach, follow-up, education, and brief evidence-informed interventions within professional scope.
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Monitor patient progress and identify patients who are not improving or require additional intervention.
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Conduct appropriate safety/crisis assessments and follow established escalation protocols.
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Maintain and regularly update the CoCM patient registry.
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Prepare appropriate patients for psychiatric consultant case reviews.
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Communicate psychiatric recommendations to PCPs and track follow-up.
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Coordinate referrals to specialty behavioral health and community resources.
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Address social determinants of health, including transportation, housing, food insecurity, financial barriers, and access to care.
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Collaborate with PCPs, psychiatric consultants, Care Management, and other members of the care team.
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Maintain accurate and timely documentation of assessments, outreach, interventions, referrals, and care plans.
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Support CoCM reporting, quality initiatives, and compliance requirements.
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Participate in team meetings, case reviews, training, and continuous improvement initiatives.
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Maintain patient confidentiality and comply with HIPAA and organizational policies.
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Master’s Degree in Social Work (MSW) from a CSWE-accredited program.
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Current social work licensure/credentialing appropriate to the state of practice.
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Prior professional experience in behavioral health is required.
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Experience working with depression, anxiety, and other behavioral health conditions.
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Knowledge of behavioral health assessment, psychosocial interventions, crisis/safety assessment, and care coordination.
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Strong communication, documentation, organization, and patient engagement skills.
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Ability to manage a patient population through structured registry management and systematic follow-up.
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Ability to work effectively within an interdisciplinary healthcare team.
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Experience in CoCM, integrated behavioral health, primary care, or community mental health.
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Experience with measurement-based behavioral healthcare.
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Experience using PHQ-9, GAD-7, and other validated assessment tools.
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Experience providing brief behavioral health interventions.
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Experience working with primary care and psychiatric providers.
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Experience with EHR and care management platforms.
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Timely engagement and follow-up of assigned patients.
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Accurate and current CoCM registry management.
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Completion of assessments and reassessments within established timeframes.
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Consistent psychiatric case review and follow-through on recommendations.
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Appropriate identification and escalation of clinical or safety concerns.
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Complete, accurate, and timely documentation.
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Demonstrated progress toward patient-centered behavioral health goals.
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Achievement of established productivity, quality, and patient engagement expectations.
At EPIC Health, you'll help integrate behavioral health into primary care and make a meaningful difference in the lives of the patients and communities we serve.
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Competitive compensation
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Medical, Dental, and Vision benefits
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Disability and Life Insurance
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401(k) Retirement Plan
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Paid Time Off and Holiday Pay
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Professional development and ongoing training
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Collaborative, mission-driven work environment
Apply today and join EPIC Health in transforming integrated behavioral healthcare.
Visit www.epichs.org to learn more.
Background checks are required for this role.
