Required Qualifications
- 7+ years of experience serving as a Scrum Master in Agile software development
environments.
- Proven experience supporting complex, enterprise-level financial or debt management
software solutions.
- Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe,
Nexus, LeSS, or similar).
- Strong understanding of software development life cycles (SDLC), secure application
development lifecycle (SADLC), and modern DevOps practices.
- Demonstrated ability to guide teams in implementing Agile best practices, continuous
improvement, and delivery forecasting.
- Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum,
Refinement, Sprint Reviews, and Retrospectives.
- Strong ability to remove impediments, negotiate dependencies, and collaborate across
cross-functional teams (engineering, QA, product, architecture, compliance, and
operations).
- Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira,
Rally, VersionOne, etc.).
- Proven ability to coach Product Owners in backlog refinement, story decomposition,
estimation, and value prioritization.
- Experience supporting teams working with integration-heavy, API-driven, or data-centric
systems.
- Strong understanding of regulatory, privacy, and security considerations in financial
services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
- Excellent communication, facilitation, conflict resolution, and stakeholder management
skills.
- Ability to lead multiple Agile teams or a large, scaled program context.
- Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP).
Preferred Qualifications
- SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II,
ICP-ACC, or equivalent certification.
- Experience working with debt collection/servicing systems, payment processing
workflows, or financial case management platforms.
- Understanding of user-centered design, accessibility standards, and customer journey
mapping.
- Experience supporting Quality Assurance processes including regression, user
acceptance testing (UAT), and post-deployment validation.
- Ability to facilitate technical discussions, backlog elaboration sessions, and dependency
alignment across multiple teams.
- Experience contributing to or establishing Centers of Excellence (Agile CoE) or process
governance programs.
Key Competencies
- Strong servant leadership mindset with a focus on empowering teams.
- Exceptional analytical, organizational, and problem-solving skills.
- Ability to drive transparency, predictability, and continuous delivery.
- Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI
updates.
- Ability to maintain a positive, motivating influence within high-pressure or sensitive
delivery timelines.
