Under the direction of the Manager of Client Services, the IT Asset and Operations Specialist is responsible for the operational functions of the office and the full lifecycle management of IT systems and assets. This position ensures efficiency, compliance, and sustainability of office and IT operations by overseeing asset management, procurement, vendor relations, administrative support, project assistance, and reporting. The role supports lifecycle management (LCM) and assists with help desk requests, including phone support, ticket requests, chat support, and ticketing system management. It maintains IT resources and contributes to planning for IT and office operations, while managing IT assets such as hardware and software, handling quote creation and processing, reporting, inventory control, equipment recycling, and overall asset lifecycle support. The IT Asset and Operations Specialist is dedicated to the college learning concept by developing and implementing practices that ensure technology resources support student success and institutional goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies.
- Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal.
- Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software.
- Assist with IT FOIA request and reporting
- Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations.
- Conduct regular inventory audits to ensure accountability of IT and office equipment.
- Effectively utilize the college’s inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies
- Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluating vendors, negotiating terms, and ensuring cost-effective purchasing.
- Maintain vendor relationships for hardware, software, warranties, repairs, and services.
- Assist with developing budgets for IT and office operations, including tracking expenditure, forecasting costs, and identifying savings opportunities.
- Assist with refreshing cycles for IT and office equipment, scheduling replacements, upgrades, and maintenance in alignment with organizational needs and budget.
- Provide administrative support across departments, including scheduling, document preparation, and coordinating communications.
- Assist with IT-related and office projects (e.g., lab/classroom upgrades, office setups, event technology).
- Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices.
- Oversee secure disposal of IT and office equipment, including data wiping and e-waste recycling, in compliance with data protection and environmental sustainability requirements.
- Assists with help desk requests including phone support, ticket requests, chat support, and ticketing system management, supporting users and resolving technology issues.
- Maintain current documentation of procedures, guidelines, and system configurations.
- Perform other duties as assigned.
