About the Organization
Founded in 1973, Korean Community Services of Metropolitan New York, Inc. (KCS) is a nonprofit 501(c)(3) multi-service organization supported by government agencies, foundations, corporations, and individuals. KCS aims to develop and deliver a broad range of social service programs to meet the community's various needs.
Position Summary
The NY Education Department is seeking a passionate, dedicated, and creative full-time Senior Program Coordinator to join our team. This pivotal role supports the Education Department in the coordination, development, and daily operation of educational and community-based programs. Working closely with the Senior Program Manager, Assistant Program Manager, and program staff, the Senior Program Coordinator ensures effective program implementation, compliance with funding requirements, participant support, and overall program quality.
The ideal candidate is a detail-oriented, culturally responsive professional with a proven track record in education, community programming, and grant writing. He/She will bridge the gap between high-level program development and day-to-day administrative operations to support the department’s goals and our broader organizational mission.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
● Oversee the day-to-day operations of core educational and community initiatives, including the Young Adult Service Program (YASP), the Dr. Lee Hoon Scholarship, Art & Cultural Programming, and the ESOL Program.
● Coordinate program scheduling, staffing, and service delivery to ensure strict alignment with DYCD, ALE contract requirements, and organizational goals.
● Partner with the Senior Program Manager & Assistant Program Manager to design, develop, and launch new programmatic initiatives.
● Create and manage detailed project timelines to ensure all program tasks and milestones are met on schedule.
● Lead and assist in the strategic preparation and submission of federal, state, city, and foundation grant applications.
● Track contract deliverables, budgets, and timelines to guarantee compliance and ensure timely reporting to funding bodies.
● Maintain meticulous, up-to-date participant and program records within DYCD Connect, the Participant Tracking System (PTS), and NYS ASISTS.
● Analyze program data and metrics to evaluate performance, identify trends, and suggest data-driven program improvements.
● Guide participants through intake, goal-setting, and the creation of Individualized Service Plans (ISPs).
● Provide ongoing case management, monitor participant progress, offer supportive follow-up, and carefully document outcomes in PTS.
● Provide guidance, oversight, and professional support to program staff; conduct regular check-ins to ensure effective workload management.
● Conduct phone screenings and interviews for applicants across open positions, actively assisting with hiring coordination and candidate assessment.
● Foster and maintain strategic relationships with community-based organizations and government agencies, representing the organization during public events and outreach initiatives.
● Provide high-level administrative assistance, including managing inquiries, client outreach, and other duties as assigned by leadership.
Education and Experience Requirements
● Bachelor’s degree in Education, Social Work, Human Services, Public Administration, Non-Profit Management, or a related field. Master’s degree in a related field preferred.
● Minimum of 1–3 years of professional experience in education programs, non-profit organizations, workforce development, youth services, or immigrant services.
● A strong commitment to public service and a genuine interest in working with the Asian-American community.
● Bilingual proficiency in English and Korean is highly preferred; additional fluency in another East Asian language (e.g., Mandarin, Cantonese) is a strong plus.
● Demonstrated experience working effectively within multicultural and immigrant communities.
● Direct experience with participant intake, case management, program coordination, or individualized service planning (ISPs).
● Prior experience working with grant-funded programs and compliance databases (specifically DYCD Connect, PTS, or NYS ASISTS) is a plus.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Knowledge
● Deep understanding of cultural nuances and a proven ability to work effectively, empathetically, and adaptively with individuals from diverse, multicultural, and immigrant backgrounds.
● Strong understanding of non-profit and community-based operations, specifically within youth development, adult education, ESOL, and social service ecosystems.
● Familiarity with person-centered case management practices, participant support services, and individualized goal-setting.
● Solid foundational knowledge of grant compliance, data documentation, and reporting requirements for city, state, or federal funding streams.
Abilities
● Ability to communicate clearly, persuasively, and empathetically, both verbally and in writing, in the languages necessary to perform the role (English, Korean, or both). This includes the ability to hear, speak, and be understood in the work environment, and to engage effectively with diverse populations and immigrant communities.
● Proven ability to multitask, manage shifting priorities, create project timelines, and meet strict deadlines in a fast-paced environment.
● Ability to work autonomously with strong self-direction, while remaining a highly collaborative, supportive, and reliable team player.
● Demonstrated capacity to maintain a high level of professionalism, integrity, and strict confidentiality regarding participant and organizational data.
● A proactive mindset with the ability to take initiative, anticipate programmatic needs, and apply strong critical thinking skills to resolve challenges.
Skills
● Highly proficient in Google Workspace (Docs, Sheets, Calendar, Gmail, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint). Ability to provide foundational technical troubleshooting and support to instructors as needed.
● Exceptional organizational and time management skills, marked by a strong attention to detail, high efficiency, and self-motivation.
● Demonstrated ability to coordinate multiple concurrent projects, prioritize workflows efficiently with minimal supervision, and meet tight deadlines in a dynamic environment.
● Excellent oral and written communication skills paired with strong interpersonal abilities to build lasting relationships with staff, volunteers, participants, and community partners.
● Proven capacity to analyze program data, maintain meticulous and accurate records, and prepare comprehensive reports for stakeholders.
● Strong teamwork mindset with a proactive approach to resolving challenges and supporting cross-departmental goals.
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bayside, NY 11361 (Required)
Work Location: In person
