Job Title: Guest Services Attendant
Reports To: Location Manager
Department: Food & Beverage
Location: Drakesbad Guest Ranch/Snow Mountain LLC
About Us:
Nestled in the beautiful Lassen Volcanic National Park, Drakesbad Guest Ranch offers a rustic and memorable experience for all our guests. Join our team and help us deliver exceptional guest service in a friendly, dynamic, and picturesque environment!
Position Summary:
As a Guest Services Attendant, you will be the first point of contact for our guests, ensuring a warm welcome and smooth experience throughout their stay. This role combines guest service, cashiering, and light food preparation responsibilities.
Key Responsibilities:
Greet guests with a positive attitude and helpful demeanor
Operate POS system for sales transactions, including opening and closing procedures
Handle cash and credit cards accurately, following company procedures
Assist with guest check-in and check-out at the lodge
Manage dining hall and outdoor seating areas
Maintain cleanliness of restaurant, store rooms, kitchen, and public areas
Stock Grab n Go coolers and beverage/ice cream stations (if applicable)
Serve food to guests
Prepare sandwiches and perform barista duties as needed
Understand and follow company ISO (Environmental & Quality) management systems
Promote teamwork and contribute to a positive work environment
Perform other duties as assigned
Qualifications:
High school diploma or equivalent
Excellent customer service and interpersonal skills
Ability to work flexible shifts including days, nights, weekends, and holidays
Ability to work independently and as part of a team
Strong communication skills in English (read, write, speak)
Physical ability to stand for long periods and lift up to 50 lbs. occasionally
Preferred Experience:
Why Join Us:
Work in a stunning national park location
Be part of a friendly, guest-focused team
Gain diverse experience in hospitality and food service
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
