Gage Bilt is a proud Michigan-based company, manufacturing and selling our own line of industrial riveting installation tools and accessories worldwide. As a family-run business since 1956, we have a dedicated team, with some employees having over 30 years of service. We are eager to discuss how we can grow together.
What You’ll Do
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Confirm, enter, track, and follow up on entered orders in our ERP system.
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Prepare and process customer quotations.
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Manage emails and communication through Outlook.
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Answer phones and serve as the first point of contact for customers.
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Support the Sales team with product information, lead times, and pricing.
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Provide professional, solution-focused customer service to build and maintain long-term relationships.
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Develop product knowledge to assist with technical questions and support sales growth.
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Maintain accurate customer records and updates in our ERP/CRM to support sales planning and forecasting.
What We’re Looking For
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Strong communication skills, both verbal and written.
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Ability to multi-task and stay organized in a fast-paced manufacturing environment.
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A team player with a positive, problem-solving mindset.
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Prior customer service experience preferred, manufacturing or technical product experience a plus.
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Proficiency with Microsoft Office (Excel, Word, Outlook); ERP/database experience preferred.
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Eagerness to learn and grow within the company.
Requirements:
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High School Diploma or GED
Benefits:
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Benefits: Medical, dental, vision, 401k, 401k match, PTO, short- and long-term disability
