Position Description: Parking Facilities Manager
Reports To: Parking Operations Manager
Duties and Responsibilities:
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Oversee operations at our primary commercial garage
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Act as a 2nd point of contact to Property Manager and Tenants
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Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships
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Repair parking equipment as needed
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Prepare revenue reporting on a daily, monthly and yearly basis
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Use knowledge of parking industry to change parking rates as necessary
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Maintain proper levels of transient, monthly and event parking
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Work towards obtaining new business in the area and growing our footprint in the market
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Ensure that all locations open and close at their proper times.
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Personally walk through the location on a regular basis. During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed.
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Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
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Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
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Assists with interviewing and screening all positions being filled.
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Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
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Oversee the training of all employees within and develop initial/remedial training where necessary.
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Assist with review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
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Develop and maintain professional relationships with all field employees, customers and clients.
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Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
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Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
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Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
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Act as a liaison between the management, client and executive staff.
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Ensure the safe handling of cash and the timely deposit of cash.
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Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
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Perform minor repairs as necessary to the parking equipment.
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Develop plans to increase customer services.
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Update operating manuals.
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Identify any existing and potential operational problems and make appropriate recommendations to the client .
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Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
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Available and able to respond to emergency situations during normally scheduled "off duty hours".
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Implement Quality Control Measures to ensure contract compliance.
Qualifications:
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3-5 years of parking experience required
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Self-starter eager to chase new business
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Great communication skills
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Ability to work nights and weekends when necessary
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Self-disciplined
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Reliable transportation to and from work
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Able to pass drug and background test
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Must be able to work outdoors for long periods of time
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Strong analytical and interpersonal communication skills are a must.
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Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
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Work five days per week, ten hours a day.
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Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
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Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
Physical Requirements:
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Carrying, lifting, pulling or pushing items weighing up to 50 pounds
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Frequently standing up and moving about the facility
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Frequently handling objects and equipment to maintain the facility
