Front Desk Agent
The Front Desk Agent greets guests with a friendly demeanor and hospitable countenance at all times. The duties are including but not limited to the tasks below.
Check in/Check out
- Offers warm and sincere welcome/farewell for all guests
- Promote and sell special hotel programs and upgrades when appropriate.
- Accepts payment for guests’ reservations at time of registration and check out
- Follow set procedures on posting charges and completing guest refunds.
- Goes above and beyond to exceed guest expectations to create a memorable guest experience
Daily Duties
- Completes daily checklist and tasks
- Maintains accurate records of rooms, and guest information.
- Help keep front desk and all Colleague areas clean
- Maintains discretion and security for the Hotel and our guests
- Maintains constant awareness of safety issues
- Reports all safety incidents to on-duty supervisor.
- Maintains a professional attitude and appearance
- Remains courteous and helpful to the guests and colleagues at all times.
- Aid Front Office management in additional projects when requested
Communication/Knowledge
- Provide professional communication via telephone, e-mail and written form
- Communicates with all departments regarding any special needs a guest may have
- Provides general hotel information for guests.
- Knowledge of room types, guest amenities, and hours of operation
- Knowledge of daily events and gatherings on property
- General knowledge of the Hotel and surrounding area
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Work Location: In person
