Overview
We are seeking an organized, personable, and detail-oriented Customer Service Manager to be the front line of our operations. This person is the first voice our guests and tenants hear and the hub that keeps our office running smoothly — answering phones, managing all guest and tenant communications, coordinating vendors and maintenance, processing payments, and keeping the office organized. The ideal candidate thrives in a fast-paced environment, juggles multiple priorities with ease, and delivers outstanding service on every call and message.
Duties:
- Answer incoming phone calls promptly and professionally, serving as the primary point of contact for the company.
- Handle all guest and tenant communications — phone, email, and text — including inquiries, reservations, check-in/check-out questions, concerns, and follow-ups.
- Coordinate vendor and maintenance services: schedule repairs, dispatch vendors, track work orders through completion, and communicate status to guests, tenants, and owners.
- Work with property managers to ensure all of operations are being timely and efficiently handled.
- Process payments accurately, including rent, reservation payments, fees, and deposits, and maintain accurate records.
Skills
- Prior customer service experience required.
- Vacation rental or property management experience strongly preferred.
- Strong attention to detail and accuracy.
- Proven ability to multitask and manage a high call/message volume without sacrificing service quality.
- Excellent verbal and written communication skills.
- Comfortable with computers, phone systems, and standard office software; able to learn property management/reservation software.
- Must be able to lift up to 50 lbs.
- Dependable, punctual, and able to work on-site Monday through Friday.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
